Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Sandra Ndukwe

Lekki,Kano State

Summary

Dynamic and results-driven People Operations Manager with extensive experience in developing and leading HR functions across multiple subsidiaries and startup environments. Proven ability to design and implement strategic HR initiatives that enhance employee engagement, streamline HR processes, and support organizational growth. Adept at developing policies, managing compliance, and fostering positive workplace cultures. Skilled in talent acquisition, performance management, employee relations, and HR analytics, with a strong focus on aligning HR strategies with overarching business objectives.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

People Operations Manager

BRB Financial Advisory Limited
Lekki, Lagos
11.2024 - Current
  • Pioneered and established the People Operations department, developing and executing HR strategies aligned with overall business objectives across multiple subsidiaries.
  • Oversaw end-to-end HR functions for PropShake Limited, Juban Realty Limited, and Greymaxx Media Limited, ensuring consistency and regulatory compliance.
  • Developed and implemented comprehensive HR policies, procedures, and operational guidelines tailored to each subsidiary’s unique business needs.
  • Managed employee relations, conflict resolution, and HR reporting to support organizational goals and enhance workforce engagement.
  • Designed and executed scalable onboarding and orientation programs, improving new hire integration and retention rates.
  • Led employee engagement initiatives, resulting in a 25% increase in employee satisfaction and a positive workplace culture.
  • Administered benefits programs, payroll processing, and compliance management, maintaining 100% accuracy, timeliness, and adherence to legal standards.
  • Provided coaching, mentorship, and guidance to managers and employees on HR best practices, performance management, and career development.

Human Resources Assistant

CP- Harcourt Investments Limited
Lekki, Lagos
06.2016 - 07.2025
  • Achieved improved relations with staff through regular one-on-one meetings.
  • Managed payroll system to ensure timely and accurate payments.
  • Conducted exit interviews for valuable feedback from departing employees.
  • Aided in the resolution of employee grievances, fostering a healthier workplace culture.
  • Remittance of statutory contributions
  • Streamlined recruitment process for more efficient hiring.
  • Oversaw scheduling of annual leave requests, avoiding understaffing issues during peak holiday seasons.
  • Assisted HR manager in implementing diversity and inclusion initiatives.
  • Collaborated closely with department managers for better cross-functional communication.

People Operations Manager

BRB Capital Limited
Lekki, Lagos
04.2024 - 10.2024
  • Pioneered the People Operations department, developing and implementing HR strategies that aligned with business objectives across multiple subsidiaries, including Juban Realty Limited and Propshake Limited.
  • Spearheaded the development and implementation of HR policies, procedures, and systems across multiple startup subsidiaries, PropShake Limited, and Juban Realty Limited.
  • Managed the full HR lifecycle for all subsidiaries, from recruitment and onboarding to performance management and employee relations.
  • Created and implemented company policies for each subsidiary, ensuring compliance with relevant regulations.
  • Oversaw the administration of all subsidiaries, including payroll, benefits, and employee records.
  • Maintained employee records according to policy and legal requirements.
  • Developed and managed employee engagement initiatives, leading to increased employee satisfaction.
  • Managed a diverse team of employees across all five start-up companies.

HR Generalist

AvivPay
Lekki, Lagos
11.2023 - 03.2024
  • Managed end-to-end recruitment processes, including job posting, screening, interviewing, and onboarding new employees.
  • Administered employee onboarding and orientation programs to ensure smooth integration.
  • Maintained and updated HR policies and procedures in compliance with legal standards and organizational requirements.
  • Managed employee relations, addressed employee inquiries, and resolved workplace issues effectively.
  • Administered payroll, benefits, and leave management to ensure accurate and timely processing.
  • Maintained HRIS and personnel records, ensuring data accuracy and confidentiality.
  • Supported performance management processes, including appraisals and goal setting.
  • Facilitated training and development initiatives to enhance employee skills and engagement.
  • Ensured compliance with labor laws and employment regulations.
  • Prepared HR reports and analytics to support management decision-making.
  • Implemented effective HR policies by liaising with all department heads.

Practice Manager

Oregon Associates
Lekki, Lagos
07.2017 - 02.2023
  • Handled HR Administration, which includes employee leave and attendance management, payroll and benefits administration, employee files, employee job descriptions, and job offer letters etc.
  • Completed and filed tax documents, including Value Added Tax Returns (VAT), employee tax, Withholding Tax, etc.
  • Handled the financial administration of the Law Firm, including the Petty cash account and payments for services rendered.
  • Handled selection and employee recruitment, including working with recruitment agents, placing recruitment advertisements, reviewing job applications, and organizing and attending interviews.
  • Handled employee performance management and enforcement of disciplinary actions.
  • Encouraged employee relations and employee engagement.
  • Handled Employee training and development, and prepared HR report.
  • Created an effective onboarding and retention process.


Corporate Services Personnel

CP-Harcourt Investments Limited
Lekki, Lagos
11.2015 - 06.2016
  • Performed travel administration services, which include flight booking, hotel accommodation, and transportation.
  • Effective support for all units and business activities.
  • Maintaining company policies.
  • Planned, organized, controlled, and coordinated the overall administration
  • Handled company vehicles, including the pool car (renewal of documents and maintenance.

Education

Bachelor of Arts - Theatre Arts

University of Portharcourt, Rivers State
Port Harcourt
01.2008 - 10.2012

Skills

  • Human Resources Management
  • HR Policy Development & Implementation
  • Payroll Management
  • Organizational Development
  • Talent Acquisition & Retention
  • Leadership and Team Development
  • Knowledge of employment laws
  • Proficient in the use of Microsoft Office and HRIS
  • Employee Relations, Onboarding, and Orientation
  • Resourcefulness
  • Team building
  • Problem-solving
  • LIRS and Pension

Certification


• Human Resource Management - Chartered Institute of Personnel Management of Nigeria- CIPM (in view).

• August 2021- Human Resource Management - International Business Management Institute- Berlin, Germany.

  • Organisational Behaviour Studies- Great Learning Academy.

• July 2023 - Introduction to Office Administration and Management- Alison.

• July 2023 – Talent Management- Great Learning Academy.


References

References available upon request.

Timeline

People Operations Manager

BRB Financial Advisory Limited
11.2024 - Current

People Operations Manager

BRB Capital Limited
04.2024 - 10.2024

HR Generalist

AvivPay
11.2023 - 03.2024

Practice Manager

Oregon Associates
07.2017 - 02.2023

Human Resources Assistant

CP- Harcourt Investments Limited
06.2016 - 07.2025

Corporate Services Personnel

CP-Harcourt Investments Limited
11.2015 - 06.2016

Bachelor of Arts - Theatre Arts

University of Portharcourt, Rivers State
01.2008 - 10.2012

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Sandra Ndukwe