Sandra Iroezi
South-west Edinburgh
Summary
Results-driven professional with extensive experience in customer service management. Expertise in problem-solving and team collaboration, leading to improved customer satisfaction and loyalty. Committed to leveraging data analysis to identify trends and implement effective solutions that enhance service quality.
Overview
7
7
years of professional experience
Work History
Head Customer Service Representative
Thepropertyexpert
Lagos, Nigeria
2024.01 - Current
- Resolved customer complaints by investigating issues and providing solutions.
- Provided guidance to team members on how to handle difficult situations or complex requests from customers.
- Assisted in developing best practices within the department while ensuring high levels of productivity.
- Analyzed trends in customer service inquiries to identify areas of improvement.
Lead Customer Service Representative
Chateau Royal Real Estate Company
Lagos, Nigeria
2023.01 - 2024.01
- Resolved customer inquiries and issues with professionalism and efficiency.
- Maintained knowledge of real estate market trends to assist clients effectively.
- Performed root cause analysis on recurring customer service problems.
- Managed key account service, providing exceptional support to foster loyalty and retention.
Customer Service Representative
Lekki Gardens Real Estate Company
Lagos, Nigeria
2019.01 - 2022.12
- Assisted customers with inquiries and resolved issues via phone and email.
- Provided product information and guidance to enhance customer experience.
- Collaborated with team members to improve service delivery and efficiency.
- Utilized CRM software to track interactions and follow up with clients effectively.
Education
Master of Science - Artificial Intelligence & Data Science
Edinburgh Napier University
Edinburgh, United KingdomSkills
- Data analysis
- Customer service
- Problem solving
- Team collaboration
- CRM software proficiency
- Reporting and documentation
- Customer service excellence
- Communication skills
Timeline
Head Customer Service Representative
Thepropertyexpert
2024.01 - Current
Lead Customer Service Representative
Chateau Royal Real Estate Company
2023.01 - 2024.01
Customer Service Representative
Lekki Gardens Real Estate Company
2019.01 - 2022.12
Master of Science - Artificial Intelligence & Data Science
Edinburgh Napier University