Sandra Gillis Harry
Okochiri,Port Harcourt Nigeria
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Reliable Customer Service Executive talented at sustaining lasting client relationships. Dedicated to boost company's success through attention to detail and drive for excellence. Proven ability to raise customersatisfaction rates by improving internal processes.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Air peace Limited
09.2023 - 11.2025
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
- Adapted to new technologies and systems for customer service delivery, enhancing efficiency and customer satisfaction.
- Identified opportunities to upsell and cross-sell products, contributing to sales targets.
- Built and maintained clients loyalty through effective communication.
- Flight reservation, re-routing, re-scheduling, and disruption.
- Handled about 50 calls and several emails daily in a busy and fast paced environment.
- Took orders from customers and channelled them to the appropriate department and see them through in time.
Sales Representative
Jumia Nigeria
04.2015 - 11.2021
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Suggest specific product purchases to meet customers' needs.
Business Centre Manager
Abiye Michael Enterprises
01.2013 - 11.2018
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Typesetting, graphic designing and teaching of computer skills
Education
Website Development And Design
Goviras Concept
Port Harcourt, Nigeria 07.2025 - 12.2025
Bachelor of Arts - English and Communication Studies
Federal University Otuoke
Bayelsa 12.2018 - 12.2023
Some College (No Degree) - WAEC
Federal Government Girls College, Abuloma
Abuloma, Nigeria Skills
- Proficient in essential computer software and applications
- Strong professional relationships
- Exceptional communication skills
- Ability to work independently
- Ability to work collaboratively
- Customer retention tactics
- Salesforce CRM
- Website development
- Customer service
- Team collaboration
- Sales growth initiatives
- Company policy adherence
- Call control
Certification
- Certificate of participation on Conflict Transformation sponsored by EU/Search for Common Ground.
- Basic and Leadership Certificate Course from Word of Faith Bible Institute.
Languages
English
First Language
Timeline
Website Development And Design
Goviras Concept
07.2025 - 12.2025
Customer Service Executive
Air peace Limited
09.2023 - 11.2025
Bachelor of Arts - English and Communication Studies
Federal University Otuoke
12.2018 - 12.2023
Sales Representative
Jumia Nigeria
04.2015 - 11.2021
Business Centre Manager
Abiye Michael Enterprises
01.2013 - 11.2018
Some College (No Degree) - WAEC
Federal Government Girls College, Abuloma