Sandra Anierobi
TAX Administrator
LAGOS,NIGERIA
Summary
Enthusiastic Tax administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Taxation and Accounting . Motivated to learn, grow and excel and to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Tax Administrator
FEDERAL INLAND REVENUE SERVICE
LAGOS
06.2022 - Current
- Brought companies who initially evaded tax into tax net and this has greatly improved revenue generation.
- Reviewed Tax Payers annual returns and raised additional assessments for these companies thereby generating revenue for my organisation.
- Evaluated data to assess compliance with legal standards of care and accuracy.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Researched and analyzed tax developments and applications to specific business situations.
- Prepared and reviewed federal income tax returns in accordance with applicable tax laws.
- Assisted in managing audits of federal and state income tax and state and local filings.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Recommended financial solutions in relation to tax implications.
- Kept case data and contact information up to date to expedite proceedings.
- Met with taxpayers and tax representatives to address and resolve concerns.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Customer Success Manager
FLUTTERWAVE INC.
LAGOS
05.2017 - 02.2018
- Assisted with setting up the Contact Centre.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Reviewed product specifications and requirements
- Managed department call volume of 1,200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Reviewed product specifications and requirements.
- Analyzed customer feedback to help with product fixes
- Developed marketing strategies.
- Reviewed and cascaded social communication and marketing.
- Drafted the Standard Operating Procedure (SOP) Document
- Improved response time to customer's queries from 24 hours to 10 minutes
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Supervised and performed human resource management functions for 15 subordinates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Creative Content Developer
STERLING BANK NIGERIA PLC
LAGOS
07.2013 - 05.2017
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Implemented strategies and tactics to grow followers on social media channels.
- Analyzed conversion and bounce rates to measure success of content.
- Organized collected information to produce well-written articles.
- Conducted online research to obtain relevant information and materials.
- Developed original content using social listening and independent sources.
- Strengthened content through proofreading and editing.
- Generated stories to reflect current trends and news to pull audience into website.
- Revised written material to meet personal standards and to satisfy needs of clients, publishers or producers.
- Coordinated with marketing and design teams to illustrate articles.
- Review and cascade social communication and marketing emails
- Develop marketing strategies
- Analyzed customer feedback to help with product fixes
- Review product specifications and requirements
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - International Relations
IMO STATE UNIVERSITY
OWERRI, NIGERIA 12.2006 - 05.2010
Skills
Basic accounting principles
undefinedTimeline
Tax Administrator
FEDERAL INLAND REVENUE SERVICE
06.2022 - Current
Customer Success Manager
FLUTTERWAVE INC.
05.2017 - 02.2018
Creative Content Developer
STERLING BANK NIGERIA PLC
07.2013 - 05.2017
Bachelor of Arts - International Relations
IMO STATE UNIVERSITY
12.2006 - 05.2010
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