Sandra Alutu

Customer service professional with over 5yrs in the industry, started with being a front desk officer to handling online customer queries, complaints and assurances while upselling and explaining product usage and need to them and finally promoted customer service management.

Passionate about excellent business to customer relationship and providing the support necessary for it.

Provide senior leadership updates while delivering excellent customer services and at same time, building and maintaining client relationships.

Positive customer experience is a key role of the customer care manager which helps in boosting sales and word of mouth marketing and this is where excel.

Strong people management skills with a track record of being self organizing and self motivated demonstrated by working from home for over 5yrs in the industry with exceptional written and spoken communication skills, handling online customer queries, complaints and assurances while upselling and explaining product usage and need to them.

Accustomed to working in fast paced environments, Natural leadership skills, decisive problem solving abilities, superb analytical skills and a large track record of customer retention and satisfaction.

Record performance in meeting the target set by employing organizational objectives and creating fluid structures that upheld company's goals and plans.

- Personally handled customers of the 3 brands under Naturalistas Lifestyle cosmetics which are : Naturalistaslife, Ahuoma and Privatelabel.ng

- Consistently gotten positive feedback from customers on the exceptional customer service.

- Able to calm customers who received destroyed or missing products and late delivery time and other business impediments.

- Patiently explained best uses for products and worked customers through usage guidelines.

- Consistently upsell products while offering expert and insightful advice to customers.