Sandra Aina
Ikate,Lagos
Summary
Skilled customer services representative with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.
Friendly Hostess with knack for creating welcoming atmospheres and ensuring smooth guest experiences. Successfully coordinated large-scale events, resulting in high guest satisfaction and repeat bookings. Skilled in managing reservations, resolving guest issues promptly, and maintaining high standard of service.
Overview
3
3
years of professional experience
Work history
Waitress Hostess
Task Force Employment Agency
Victoria Island, Lagos, Nigeria
03.2024 - Current
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Escorted guests to their tables, providing detailed menu information when needed.
- Liaised with event coordinators during special events for seamless execution of duties.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Accurately took orders, making menu recommendations as appropriate.
Customer Services Representative
Yanga Games Technologies Ltd
Isolo, Lagos
01.2023 - Current
- Utilised CRM software for efficient account management.
- Provided timely responses to email inquiries, improving company reputation.
- Conducted follow-up calls to verify problem resolution and ensure customer satisfaction.
- Escalated unresolved issues appropriately, aiding in speedy problem-solving.
- Assisted in new product launches, generating increased interest from customers.
- Ensured customer satisfaction by resolving account issues promptly.
- Handled high-pressure situations calmly, maintaining a professional demeanour at all times.
- Updated database regularly, maintaining accuracy of customer information.
- Facilitated resolution of complex queries for enhanced customer experience.
- Managed inbound calls, ensuring prompt issue resolution.
- Handled high volumes of inbound queries in a timely manner, ensuring consistent levels of excellent service.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Built positive customer rapport through friendly, professional communication.
- Maintained up-to-date client records in database systems.
Education
B.sc Tourism and Hospitality Management - Tourism and Hospitality
National Open University of Nigeria
Lagos, Nigeria 09.2022 -
Waec And Neco - Secondary School Education
Lagos State African Grammar School
Lagos, Nigeria 09.2014 - 08.2019
Skills
- Client-Focused approach
- Patient attitude
- Tactful negotiation
- Delivery timeframe estimation
- Positive disposition
- Customer Service
- Professional phone manner
- Social media engagement competency
- Sales persuasion
Languages
English
Fluent
Yoruba
Fluent
Affiliations
- In my spare time I enjoy reading, listening to music and dancing, I also enjoy cooking many Nigerian dishes while also learning to cook international dishes, I'm very much a foodie which also means that I enjoy eating out also, I enjoy meeting new people and learning from others too , I also like understanding different cultures which I see as a very positive mind set for every day living.
References
References available upon request.
Timeline
Waitress Hostess
Task Force Employment Agency
03.2024 - Current
Customer Services Representative
Yanga Games Technologies Ltd
01.2023 - Current
B.sc Tourism and Hospitality Management - Tourism and Hospitality
National Open University of Nigeria
09.2022 -
Waec And Neco - Secondary School Education
Lagos State African Grammar School
09.2014 - 08.2019