SAMUEL OLUWASEGUN ORIOLA
Lekki, Lagos
Summary
Proven leader and adept in data analytics from a tenure at United Bank For Africa (UBA), I excel in transforming customer experiences and streamlining HR processes, evidenced by a 95% surge in customer satisfaction. Expertise in Microsoft Office and team building underscores my capability to enhance operational efficiencies and employee development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin/Human Resources Officer
Prince Ebeano & Co.
Lekki, Lagos.
09.2023 - Current
- Manage office operations and supplies and maintain records and databases
- Handle correspondence and mail and provide general administrative support
- Assisting in recruitment, employee onboarding, and orientation
- Providing support for employee inquiries, benefits, and policies
- Coordinating training, development, and performance management
- Assisting with compliance, reporting, and data analysis.
Customer Experience Expert
United Bank For Africa (UBA)
V.i, Lagos
02.2023 - 09.2023
- Utilized customer feedback to improve customer experience, resulting in a 95% increase in customer satisfaction ratings
- Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience
- Collaborate with other teams to enhance customer service and brand awareness
- Developing feedback surveys.
Human Resources Officer
TruviaMedia Technology
Lekki, Lagos
01.2020 - 01.2023
- Recruiting new staff, approving job descriptions and advertisements
- Organising staff training and monitoring staff performance and attendance
- Advising line managers and other employees on employment law and the employer's own employment policies and procedures
- Verifying that candidates have the right to work at the organisation.
Administrative Officer
Gofamint COG
Lekki, Lagos
02.2017 - 02.2020
- Organizing and managing schedules and calendars for staff, managers, and senior-level officers
- Receiving and processing communication channels, including email, phone, and physical mail
- Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed
- Attend meetings and record notes and messages for managers and senior-level officers.
Education
Bachelor of Science - Human Resources Management
Bestower International University
Benin07.2024
HND - Maritime Transport and Business Management
Federal College of Fisheries And Marine Technology
VI, Lagos04.2023
ND - Nautical Science
Federal College of Fisheries And Marine Technology
VI, Lagos02.2017
Skills
- Customer service
- Human Resources (HR)
- Time management
- Communication skills
- Leadership, People Development
- Computer literacy, Microsoft Office (360)
- Microsoft Office
Certification
NYSC, National Youth Service Corp, 2024
CHRM Certification, Chartered Institute of Human Resource Management, 2024
HRM Certification, Project Management Academy UK, 2024
Data Analytics, AQSkill Africa, 2024
HSE, 1,2&3
Timeline
Admin/Human Resources Officer
Prince Ebeano & Co.
09.2023 - Current
Customer Experience Expert
United Bank For Africa (UBA)
02.2023 - 09.2023
Human Resources Officer
TruviaMedia Technology
01.2020 - 01.2023
Administrative Officer
Gofamint COG
02.2017 - 02.2020
Bachelor of Science - Human Resources Management
Bestower International University
HND - Maritime Transport and Business Management
Federal College of Fisheries And Marine Technology
ND - Nautical Science
Federal College of Fisheries And Marine Technology