Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Custom
Affiliations
Timeline
Generic
SAMUEL MCDAVID ANYIM

SAMUEL MCDAVID ANYIM

Lagos,Nigeria

Summary

Organised Travel Consultant equipped to curate award-winning itineraries and travel packages. Maintains loyal client base with individualized service and superior sales strategy. Exceptional negotiator with commitment to client satisfaction.

Emerging travel professional with commitment to crafting superior travel experiences. Excels in sales-driven environments with proven history of client-centered communication.

Overview

26
26
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Uber Driver

Uber
Lagos, Lagos
01.2018 - Current
  • Maintain up-to-date knowledge of efficient route and key landmarks Lagos and across the Nigerian States
  • Offer clean and inviting passenger environment at all points
  • Used satellite navigation system to avoid traffic and roadwork, reducing arrival delays to the barest minimum
  • Ensured passenger safety by adhering to all traffic rules and regulations.
  • Improved customer satisfaction through providing friendly, professional service.
  • Assisted passengers with luggage for ease of travel.
  • Maintained clean vehicle interior to enhance rider comfort.
  • Handled cash transactions accurately, ensuring proper payment.
  • Navigated efficiently using GPS technology for timely arrivals.
  • Increased repeat business through excellent customer service skills.
  • Facilitated smooth pick-ups and drop-offs for maximum efficiency.
  • Exhibited strong knowledge of local area geography for efficient route planning.
  • Responded promptly to ride requests to minimise wait times for customers.
  • Conducted basic vehicle maintenance checks regularly, promoting safety on the road.
  • Dealt diplomatically with difficult situations or unhappy customers, maintaining professionalism at all times.
  • Maintained punctuality in pickups and drop-offs, respecting client time commitments,.
  • Consistently met zero accident goal by obeying posted speed limits and all other traffic regulations.

Travel Consultant on Air Tickets and Hotel Reservation System

Transworld Tours & Services Ltd
01.2011 - 11.2024
  • Prolific at the use of Amadeus, Galileo and Sabre GDS
  • Scheduling flights based on customer needs and available flights
  • Communicating with customers to answer questions about tickets, pricing, or flight schedules
  • Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or funds transfers
  • Entering customer information into a computer system to issue tickets or update records
  • Processing electronic ticketing requests for customers or agents in the office and over the phone
  • Booking hotel accommodation for customers on transit, stop-over or on vacation and tours
  • Offered personalised travel advice for enhanced holiday experiences.
  • Achieved customer satisfaction by providing tailored travel solutions.
  • Facilitated smooth travel arrangements, enhancing customer experience.
  • Dealt efficiently with last-minute changes to minimise disruption.
  • Drew upon comprehensive knowledge of global destinations for informed recommendations.
  • Handled complex itineraries ensuring seamless journeys for clients.
  • Utilised industry software proficiently for efficient booking and scheduling.
  • Implemented effective communication skills to build strong client relationships.
  • Assisted customers with all aspects of travel planning leading to successful holidays.
  • Tracked flight prices to secure best-possible prices for customer trips.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Confirmed payment of deposits from clients before commencing with bookings.

Farmer

Self Employed
Umuahia Abia State, Umuahia
03.1999 - 03.2024
  • Maintained healthy livestock by implementing strict feeding and health check schedules.
  • Achieved high quality crops with careful monitoring and treatment.
  • Implemented organic methods to improve soil fertility.
  • Attended local farmers' markets, promoting farm produce to consumers.
  • Harvested crops using machinery for quicker processing time.
  • Monitored animal health, identifying diseases at an early stage.
  • Adapted farming practices in response to weather changes for crop preservation.
  • Ploughed fields ready for seeding season, facilitating crop growth rate increase .
  • Fertilised soil before planting season leading to higher quality produce.
  • Maintained cleanliness around animal habitats reducing risk of infections.
  • Planted, fertilised and harvested plants, paying attention to weather and soil conditions.
  • Supplied fruits and vegetables to clients or farmers markets.
  • Removed weeds and provided farm maintenance to preserve healthy crops.
  • Directed and monitored work of casual help during planting and harvesting seasons.

Store Manager

New Image Supermarket
Port Harcourt, Rivers State
02.2001 - 11.2003
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Assisted customers in locating products around the shop floor promptly.

Security Operative

British American Tobacco (BAT)
Victoria Island, LA
04.2005 - 10.2007
  • Ensured site safety by conducting regular security patrols.
  • Maintained order during public events, minimising disruptions.
  • Provided emergency response with swift decision-making skills.
  • Conducted comprehensive risk assessments to identify potential security threats.
  • Handled sensitive information discretely, ensuring confidentiality at all times.
  • Checked identification cards at entrance points to verify identities and control access.
  • Coordinated with local law enforcement agencies to report any criminal behaviour.
  • Enforced company policies amongst employees and visitors alike, maintaining a professional environment.
  • Facilitated smooth visitor experience by providing directions or answering queries courteously.
  • Managed crowd control during peak hours, reducing congestion around premise exits and entrances.

Education

Advanced Diploma - Air Ticketing And Computer Reservation System

PLANET AVIATION SCHOOL
Ikeja, Lagos
01.2010 - 02.2012

W.A.S.S.C.E - undefined

Community Secondary School Nalakwu Oboro
Umuahia, Abia State
01.1999 - 01.2005

Skills

  • Excellent understanding of road signs and rules
  • Proficiency in the use of Google map and other road navigational aids
  • Good knowledge of risk analysis and management
  • Problem solving and analytical skills
  • Good verbal and written communication skills
  • Dynamic
  • Reflective practice
  • Multitasking
  • Focused
  • Proficient in the use of Microsoft Office packages
  • Health and Safety Compliance

Certification

  • CPR AED And First Aid Certificate, Allison Online Course
  • FRSC Nigeria Certified Drivers Licence, Private Class and Commercial Class (G Class)

Personal Information

Date of birth: 06/14/88

Custom

  • Gym
  • Reading
  • Traveling

Affiliations

  • Gym
  • Love reading booking books
  • Football
  • traveling and meeting new people

Timeline

Uber Driver

Uber
01.2018 - Current

Travel Consultant on Air Tickets and Hotel Reservation System

Transworld Tours & Services Ltd
01.2011 - 11.2024

Advanced Diploma - Air Ticketing And Computer Reservation System

PLANET AVIATION SCHOOL
01.2010 - 02.2012

Security Operative

British American Tobacco (BAT)
04.2005 - 10.2007

Store Manager

New Image Supermarket
02.2001 - 11.2003

Farmer

Self Employed
03.1999 - 03.2024

W.A.S.S.C.E - undefined

Community Secondary School Nalakwu Oboro
01.1999 - 01.2005

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SAMUEL MCDAVID ANYIM