Samuel Adekoya
Amuwo-Odofin,Lagos
Summary
A dedicated professional with expertise in inbound and outbound calling, data entry speed, and pipeline tracking & data accuracy. Demonstrates strong phone presence and professional communication skills, complemented by proficiency in the Microsoft Office suite. Mastery in multitasking and sales conversion techniques ensures effective handling of difficult customers while maintaining calm composure. Time management expertise and email correspondence skills facilitate efficient multi-channel outreach via phone, email, and SMS. Committed to leveraging these competencies to drive success in a dynamic work environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Care Representative
A2C
USA, USA Remote
03.2024 - 12.2025
- Established rapport with customers to encourage repeat business.
- Conducted outbound calls courteously to resolve outstanding matters.
- Scheduled appointments and coordinated calendars to ensure smooth handoffs to internal teams.
- Demonstrated strong professionalism, clarity, and confidence on calls with enterprise-level customers.
- Managed high-volume inbound and outbound calls
- Fostered trust and loyalty through honest communication with customers.
Benefit Verification Specialist
Cencora
Remote
11.2023 - 03.2024
- Verified customer insurance benefits, eligibility, and coverage details accurately and efficiently.
- Engaged customers promptly, maintaining speed-to-lead under 10 minutes.
- Collected, validated, and documented customer information in CRM systems.
Education
Foundation Degree in Science - Science
Federal University of Agriculture, Abeokuta (FUNAAB)
Nigeria 09.2012 - 08.2014
Bachelor of Science - Agricultural Science
Federal University of Agriculture, Abeokuta (FUNAAB)
Nigeria 10.2014 - 12.2019
Skills
- Inbound & Outbound Calling
- Data entry speed
- Pipeline Tracking & Data Accuracy
- Strong Phone Presence & Professional Communication
- Microsoft office suite proficiency
- Multitasking mastery
- Sales conversion techniques
- Handling difficult customers
- Calm composure
- Time management expertise
- Email correspondence
- Multi-Channel Outreach (Phone, Email, SMS)
Certification
Teaching English as a Foreign Language (TEFL)
TEFL Professional Institute (Teacher Record) - Distinction
Issued August 2025.
Timeline
Customer Care Representative
A2C
03.2024 - 12.2025
Benefit Verification Specialist
Cencora
11.2023 - 03.2024
Bachelor of Science - Agricultural Science
Federal University of Agriculture, Abeokuta (FUNAAB)
10.2014 - 12.2019
Foundation Degree in Science - Science
Federal University of Agriculture, Abeokuta (FUNAAB)
09.2012 - 08.2014