Samuel Uzoukwu

• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

• Assisted in training new volunteers, ensuring consistent quality of service across the team.

• HIV Counsellor, tester and referrals

• Orphans and Vulnerable support care services

• Prevention, treatment and control of malaria [testing, treatment and referrals]

• Cancer screening and referrals.