Listening, reading, computers, football and music
SAMUEL USHEBI
Branch Manager
Kitchener
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills, to build strong community ties
Overview
16
16
years of professional experience
Work History
Branch Manager
Union Bank of Nigeria
05.2024 - Current
- Lead and manage all aspects of the branch, achieving operational and financial goals
- Develop and motivate branch staff to perform at their highest potential, fostering a positive and productive work environment
- Oversee daily operations, ensuring smooth running of customer service, sales, and administrative functions
- Implement company policies, procedures, and marketing strategies within the branch
- Develop and maintain strong relationships with local customers, businesses, and community stakeholders
- Identify and manage branch budgets, controlling expenses and maximizing profitability
- Monitor and analyze branch performance metrics, identifying areas for improvement
- Implement corrective actions and strategies to address performance issues and optimize branch operations
- Generate sales leads and close deals, exceeding sales targets and contributing to overall company revenue
- Prepare and present regular reports on branch performance to senior management
- Participate in regional and national meetings, representing the branch and sharing best practices
- Stay up-to-date on industry trends and competitor activity, adapting strategies as needed
- Ensure compliance with all applicable laws, regulations, and safety standards
- Be a strong advocate for the branch and its employees, representing their needs and interests
Relationship Manager- Personal Banker
Stanbic IBTC Bank
02.2022 - 04.2024
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer's needs in accordance with each of personal banking segment's value proposition
- Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling
- Provide customers at the branch with basic day - to - day services
- Make strategic periodic visits to relevant prospective and existing clients, then identify business opportunities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximize life cycle opportunities
- Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
- Conduct a comprehensive calling/contact relationship management program for all customers aligned with the cost to serve proposition
- Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer's relationship with the Bank appropriately
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Meet set sales, deposit mobilization and risk assets booking periodic targets
- Effectively supervise, drive and manage Account Acquisition Consultants to meet set periodic assigned targets and render reports to the Regional Manager
Relationship Manager- Personal Banker
Stanbic IBTC Bank
11.2021 - 02.2022
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer's needs in accordance with each of personal banking segment's value proposition
- Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling
- Provide customers at the branch with basic day - to - day services
- Make strategic periodic visits to relevant prospective and existing clients, then identify business opportunities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximize life cycle opportunities
- Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
- Conduct a comprehensive calling/contact relationship management program for all customers aligned with the cost to serve proposition
- Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer's relationship with the Bank appropriately
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Meet set sales, deposit mobilization and risk assets booking periodic targets
- Effectively supervise, drive and manage Account Acquisition Consultants to meet set periodic assigned targets and render reports to the Regional Manager
Credit Loan booking/ Account Management Officer
Stanbic IBTC Bank PLC
06.2021 - 10.2021
- To carry out credit procedures, maintain a tight control over all aspects of advance administration, with the primary objective to contain credit risk within acceptable parameters by ensuring accurate and timely booking of all Business Banking deals while ensuring compliance with all conditions as stipulated in the sanction
- Ensure consistent service delivery, meeting the needs of both existing and new business clients
- Review approved application form for Small and Medium Enterprise (SME) LITE to facilitate draw down of all SME LITE disbursements once satisfied that all terms have been met
- Loading of all SME LITE deals on the Core Banking software (Finacle)
- Responding to queries and resolving issues pertaining to requests on SME LITE disbursements
- Ensuring Credit ID references are created prior to all disbursement
- Add value to Business Banking by delivering of prompt, efficient and professional risk management service
Asset Custodian
Stanbic IBTC Bank
07.2016 - 05.2021
- Custodian of treasury cash, reserve stocks of traveler's cheque and blank forms
- Custodian of Automated Teller Machine (ATM)
- Ensures correct procedures for handling and movement of cash assets in the branch are adhered to
- Attends to branch account payments and managing the branch's assets
- Reconcile all branch suspense accounts, ATM journals etc
- Supervise the Tellers, Customer Service Officers
Exchange Control Officer/ Trade Liaison Officer
Stanbic IBTC Bank
06.2014 - 07.2016
- Prepare applications, dispatch, track and follow-up on all communications and pending applications with regulators -CBN, NOTAP, NCC, Ministry of Finance, NIPC, Nigerian Customs Service et al
- Resolving customer queries on exchange control and compliance on all trade products within the bank
- Sending of daily status report on all oil and gas applications as well as other outstanding applications
- Provide advisory services to head office, team leader, business units, areas and branches
Marketing Executive
Niger Insurance Plc
02.2013 - 05.2013
- Prospect and sell insurance policies (mainly life assurance policies)
- Interface with clients and provide advisory services
- Meet set periodic targets as assigned
Frontline Officer/ Tellering (NYSC)
Fidelity Bank Plc
11.2011 - 10.2012
- Frontline officer/Tellering (Cash receipt and payments)
- Bulk counting
- Customer care service (Attending to customers enquiries)
Tax Operations (Industrial attachment trainee)
First Bank Nigeria Plc
01.2010 - 12.2010
- Prepare tax clearance schedule
- Dispatch tax clearance cards to individuals in respective units of the bank
Tax Operations (Industrial attachment trainee)
Access Bank Plc
01.2009 - 12.2009
- Prepare tax clearance schedule
- Dispatch tax clearance cards to individuals in respective units of the bank
Education
MBA - Business Administration- General Management
Nasarawa State University
Keffi, Nigeria 05.2015 - 07.2018
Bachelor of Science - Banking And Finance
Redeemers University
Ede, Osun 05.2007 - 07.2011
Senior School Certificate/ WASSCE - undefined
Citizens Comprehensive College
Temu-Epe, Lagos 08.2000 - 07.2006
Primary School Leaving Certificate - undefined
Temitope Nursery and Primary School
Ketu, Lagos 08.2000 - 07.2000
Master of Science - FINANCE
QUEEN'S UNIVERSITY
KINGSTON ONTARIO 04.2001 -
Skills
- Communication management professional
- Active listening and fluent speaking
- Financial instruments
- Financial management, advisory and profiling
- Business acumen
- Relationship building and management
- Self motivation and drive
- Process implementation
- Organizational skills
- Interpersonal communication
- Planning and coordination
- Revenue generation
- Attention to detail
- Strategic planning
- Leadership, teamwork and collaboration
- Budget management
Extra-Curricular Activities
Writing Reading Socializing Music Football Computers
Completed Trainings
- Anti-Money laundry and Combating the financing of terrorism
- Anti-bribery and corruption
- Business Conduct Nigeria
- Personal Conduct Nigeria
- Client Conduct Nigeria
- Productivity Essentials
- Business Etiquette
- IT Security Spot the Phish
- Occupational health and Safety
Personal Information
- Place of Birth: Lagos
- Date of Birth: 05/12/90
- Gender: Male
Interests
Accomplishments
Beyond excellence award for sales and Leadership in 2021
Timeline
Branch Manager
Union Bank of Nigeria
05.2024 - Current
Relationship Manager- Personal Banker
Stanbic IBTC Bank
02.2022 - 04.2024
Relationship Manager- Personal Banker
Stanbic IBTC Bank
11.2021 - 02.2022
Credit Loan booking/ Account Management Officer
Stanbic IBTC Bank PLC
06.2021 - 10.2021
Asset Custodian
Stanbic IBTC Bank
07.2016 - 05.2021
MBA - Business Administration- General Management
Nasarawa State University
05.2015 - 07.2018
Exchange Control Officer/ Trade Liaison Officer
Stanbic IBTC Bank
06.2014 - 07.2016
Marketing Executive
Niger Insurance Plc
02.2013 - 05.2013
Frontline Officer/ Tellering (NYSC)
Fidelity Bank Plc
11.2011 - 10.2012
Tax Operations (Industrial attachment trainee)
First Bank Nigeria Plc
01.2010 - 12.2010
Tax Operations (Industrial attachment trainee)
Access Bank Plc
01.2009 - 12.2009
Bachelor of Science - Banking And Finance
Redeemers University
05.2007 - 07.2011
Master of Science - FINANCE
QUEEN'S UNIVERSITY
04.2001 -
Senior School Certificate/ WASSCE - undefined
Citizens Comprehensive College
08.2000 - 07.2006
Primary School Leaving Certificate - undefined
Temitope Nursery and Primary School
08.2000 - 07.2000
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