Samuel Umoren
Winnipeg, MB
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Marshalls
Winnipeg, MB
08.2023 - 01.2025
- Increased sales by 20% by actively listening to customers, identifying their needs, and recommending tailored product solutions.
- Reduced returns through in-depth product knowledge and honest, helpful advice during the purchasing process.
- Boosted foot traffic with engaging product displays, supporting visual merchandising strategies to draw in more customers.
- • Improved inventory accuracy by reorganizing the backroom layout and introducing a more efficient retrieval process.
- • Consistently achieved or exceeded sales targets by actively engaging with customers, understanding their needs, and effectively cross-selling related products.
Customer Service Representative
Costco Wholesale
Winnipeg, MB
01.2022 - 06.2023
- Answered customer questions and concerns in person and over the phone, always aiming to make surethey left satisfied and informed.
- Answered customer questions and concerns in person and over the phone, always aiming to make surethey left satisfied and informed.
- Handled returns and exchanges efficiently, helping to reduce wait times and keeping the service area
- Collaborated with the front-end team to reduce wait times during peak hours, contributing to a smoother and more efficient checkout experience running smoothly.
- Built trust with customers by being consistent, friendly, and professional—earning positive feedback from both shoppers and coworkers.
- Explained products, promotions, and membership details clearly so customers could make informed decisions and take advantage of savings.
Education
University of Manitoba
Winnipeg, MB 11.2021 - 12.2025
Skills
- Customer Service & People Skills,Sales & Product Recommendations, POS Systems & Inventory, Retail Merchandising, Teamwork & Communication
Timeline
Sales Associate
Marshalls
08.2023 - 01.2025
Customer Service Representative
Costco Wholesale
01.2022 - 06.2023
University of Manitoba
11.2021 - 12.2025