Samuel Udokwu
Ojo
Summary
Dedicated and results-driven Operations Manager with a robust background in both customer service. Adept at delivering exceptional service experiences by leveraging comprehensive knowledge of products, and industry regulations. Proven track record of cultivating positive customer relationships, resolving inquiries, and exceeding service expectations. Skilled in handling a diverse range of customer interactions with a focus on providing tailored solutions to meet individual needs. Committed to maintaining a high level of professionalism and efficiency in fast-paced environment. Seeking a customer service role where I can contribute my skills to enhance client satisfaction and contribute to the overall success of the organization. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
DE CONCEPT ELECTRICAL STORE
Lagos
02.2021 - Current
- Overseeing delivery of excellent services, managing staff, ensuring quality control, and developing efficient procedures and policies to improve productivity and reduce costs
- Negotiated favourable contracts with partners and stakeholders for company gain
- Reviewed operational results to proactively manage and adjust budgets or plans
- Efficiently allocate resources, including staff, equipment, and technology, to meet operational demands while staying within budget constraints
- Planned distribution of new products and conducted market analysis
- Led daily branch operation, driving teams to maximise customer satisfaction and sales
Branch Manager
MAYBRANDS LIMITED
Port Harcourt
10.2019 - 09.2020
- Overseeing delivery of excellent services, managing staff, ensuring quality control, and developing efficient procedures and policies to improve productivity and reduce costs
- Enhanced customer experience by providing faster and more efficient technical support, resulting in improved customer feedback
- Identify opportunities for upselling or cross-selling based on customer requirements
- Deliver outstanding customer experiences, ensuring customer satisfaction through effective communication, problem resolution, and product knowledge
- Developed business plans to deliver financial targets and proactively identified new business sources
- Proactively engaged with customers to ensure they derive maximum value from the product/service, leading to increased customer retention and satisfaction
- Rolled out sales strategy increasing consumer reach and diversifying sales methods
- Increased staff retention rates through development opportunities, training programmes and career progression pathways
Branch Manager
ENNZO NIGERIA
Lagos
08.2015 - 10.2017
- Responsible for assisting customers with their inquiries, concerns, requests, handling customer issues, providing information, processing orders, and ensuring a positive customer experience
- Provided high level front-line customer service and ensures customers are promptly attended to
- Documentation control, update, and safe keep
- Updated customer account details and manage weekly exception reports
- Attended corporate functions and events to represent and promote organisational activities
- Forecasted and managed budgets, monitoring target figures, revenue and gross margins for profitability
- Foster a positive team culture focused on delivering exceptional customer experiences
- Developed new strategies and programmes for changing demands
Education
Bsc Business Management -
Imo State University
Owerri, Nigeria01.2012
Waec “O” Level -
Hopebay college
Okokomaiko, Lagos, Nigeria01.2007
Skills
- Budgeting and cost control
- Cultural awareness
- Financial forecasting
- Staff training
- Team leadership
- Planning and implementation
- New product introductions strategies
- Sales background
- High-pressure environments
- Management
- Marketing
- Client relations
- Business development understanding
- Business intelligence
- Problem-solving
- Superb time management skills
- Business administration
- Delegation
- Project management
- Project planning and development
- Crisis management
- Purchasing and procurement
- Business development
- Project leadership
Hobbies and Interests
- Networking
- Learning
- Football
Certification
- Level 2 award in health and safety in the workplace from the Chartered Institute Of Environmental Health
- Member of Nigerian Institute Of Management (CHARTERED)
Languages
English
First Language
Timeline
Operations Manager
DE CONCEPT ELECTRICAL STORE
02.2021 - Current
Branch Manager
MAYBRANDS LIMITED
10.2019 - 09.2020
Branch Manager
ENNZO NIGERIA
08.2015 - 10.2017
- Level 2 award in health and safety in the workplace from the Chartered Institute Of Environmental Health
- Member of Nigerian Institute Of Management (CHARTERED)
Bsc Business Management -
Imo State University
Waec “O” Level -
Hopebay college
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