samuel oladimeji
Lagos
Summary
Customer Service Representative and IT Support professional with a Bachelor’s degree in Computer Science and over 7 years of experience in delivering high-quality customer support and technical assistance. Experienced in handling customer inquiries, resolving complaints, and providing effective solutions in fast-paced environments. Skilled in communication, problem-solving, CRM systems, and IT troubleshooting. Proven ability to manage customer relationships, support users with technical issues, and maintain accurate records while ensuring customer satisfaction and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
NIGERIA IMMIGRATION SERVICE
Lagos
04.2018 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently, ensuring customer satisfaction.
- Handled customer inquiries and service-related concerns promptly and professionally.
- Resolved customer complaints and escalated complex issues to management.
- Provided product information and addressed feedback and complaints to enhance customer experience.
- Delivered high-quality customer service while managing multiple tasks and priorities.
- Maintained accurate records and updated customer information in organizational databases.
- Provided technical support for computer systems, software applications, and office equipment.
- Supported users with troubleshooting hardware, software, and network-related issues.
- Trained staff on basic IT procedures and system usage.
- Ensured compliance with organizational policies and data security standards.
Education
Bachelor of Science - COMPUTER SCIENCE
NATIONAL OPEN UNIVERSITY
ABEOKUTA01-2018
Skills
- Customer Service & Customer Support
- Help Desk Support
- Technical Support
- Call Handling
- Email & Chat Support
- Complaint Resolution
- CRM Systems
- Hardware & Software Troubleshooting
- Data Entry & Record Management
- Microsoft Office Suite
- Problem Solving
- Time Management
- Team Collaboration
- Communication Skills
Languages
English
Upper Intermediate
B2
Timeline
Customer Service Representative
NIGERIA IMMIGRATION SERVICE
04.2018 - Current
Bachelor of Science - COMPUTER SCIENCE
NATIONAL OPEN UNIVERSITY