Joy Chiedu
BENIN CITY
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
5
5
years of professional experience
Work History
customer service officer
Zenith Bank PLC
Benin City
01.2020 - Current
- Provided customer service in a courteous ,timely and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educate customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Ensuring that customers have a pleasant and satisfactory experience at every encounter.
Education
B.Sc. in Applied Microbiology and Brewing (2nd Class Upper Division) -
Nnamdi Azikiwe University, Awka
01.2015
Senior School Certificate Examination -
Word of Faith College, Benin City, Edo State
01.2009
First School Leaving Certificate -
Notre Dame Group of Schools, Benin City, Edo State
01.2003
Skills
- Complaint Handling
- Documentation And Reporting
- Customer Support
- CRM Software
- Technical Support
Maritalstatus
Single
Religion
Christian
Stateoforigin
Anambra State
Personal Information
- Date of Birth: 04/08/93
- Nationality: Nigeria
References
- Mrs. Gaddiel Osagie, Head of Customer Services, Zenith Bank PLC, +2347039510975, gaddiel.pius-ofuani@zenithbank.com
- Mr. Gbenga Adunse, Senior Technologist of the Medical Laboratory, St. Philomena Catholic Hospital, Benin City, Edo State, +2348063138247, Israelgbengaadunse@gmail.com
- Mr. Nsikak Awah, Senior Lecturer, Department of Applied Microbiology and Brewing, Nnamdi Azikiwe University, Awka, +2348038728766, ns.awah@unizik.edu.ng
Hobbies and Interests
- Meeting people
- Reading books
- Travelling
Sex
Female
Attributes
- Good inter-personal relationship
- Good communication skills
- Good emotional quotient
- Good persuasive skills
Timeline
customer service officer
Zenith Bank PLC
01.2020 - Current
B.Sc. in Applied Microbiology and Brewing (2nd Class Upper Division) -
Nnamdi Azikiwe University, Awka
Senior School Certificate Examination -
Word of Faith College, Benin City, Edo State
First School Leaving Certificate -
Notre Dame Group of Schools, Benin City, Edo State
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