Samuel Musa
Demsa
Summary
Hospitality Professional experienced in operational management and customer service within high-demand environments. Enhanced service quality and team performance through targeted staff training and process improvement initiatives. Managed daily operations and ensured safety and security by coordinating resources and enforcing compliance with policies and procedures.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Duty Manager
Royal Tropicana Hotels
Kano
11.2007 - 08.2022
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules and managed workflow for efficient service delivery.
- Trained and mentored new team members on hotel policies and procedures.
F & B manager
Royal Tropicana Hotels
Kano
02.2016 - 05.2019
- Oversaw daily hotel operations ensuring guest satisfaction and service excellence.
- Managed team performance through regular training and development sessions.
- Implemented standard operating procedures to improve efficiency across departments.
Education
Information Technology - Information And Communication Technology
T & T Computer Institute
Kano, Nigeria 05.2008 - 10.2008
Diploma - Law
University of Maiduguri
Borno, Nigeria 04.2004 - 12.2006
Government Day Secondary School Demsa
Demsa , Nigeria Kodomun Primary School
Demsa, Nigeria Skills
- Operational management
- Process improvement
- Staff training
- Team leadership
- Customer service
Timeline
F & B manager
Royal Tropicana Hotels
02.2016 - 05.2019
Information Technology - Information And Communication Technology
T & T Computer Institute
05.2008 - 10.2008
Duty Manager
Royal Tropicana Hotels
11.2007 - 08.2022
Diploma - Law
University of Maiduguri
04.2004 - 12.2006
Government Day Secondary School Demsa
Kodomun Primary School