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Samuel Moses
Ikeja
Summary
Customer support professional with expertise in social media management and customer engagement. Proven ability to resolve inquiries efficiently while implementing data-driven strategies to boost brand visibility. Experienced in cross-functional collaboration and technical troubleshooting, contributing to organizational growth and improved customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Digital Publisher
Nigeria Newsdirect
Lagos
02.2026 - 06.2026
- Boosted digital readership by 150% through SEO-driven content strategies.
- Incorporated interactive multimedia features, increasing user engagement by 60%.
- Optimized publishing workflows, improving search rankings by 75%.
- Delivered high-quality content, resulting in 95% customer satisfaction.
Customer Care Representative
TEMC
Benin City
10.2023 - 12.2025
- Resolved 95% of inquiries on first contact, enhancing efficiency and minimizing backlog.
- Delivered exceptional support, resulting in a 30% increase in customer satisfaction scores.
- Assisted clients with event inquiries, ensuring timely responses and accurate information to enhance client experience.
- Trained and mentored new team members, accelerating onboarding speed by 40%.
Remote Social Media Manager
Engraced Events
Benin city
10.2022 - 12.2025
- Increased engagement by 150% using targeted content strategies.
- Expanded follower base by 200% within six months on various platforms.
- Developed data-driven campaigns that achieved 75% increase in ROI.
- Crafted compelling visuals and copy that fostered consistent user interaction.
- Optimized advertising budgets to increase effectiveness of ad spend.
Call Center Representative
MyEvent Ticketing Platform -
Benin city, Nigeria
06.2023 - 03.2024
- Managed high volumes of incoming calls efficiently and professionally.
- Resolved customer complaints using effective communication techniques.
- Assisted customers with ticket inquiries and event information.
- Collaborated with team members to improve service quality and efficiency.
Education
B.Sc. - Human Resources Management
University of Benin (UNIBEN)
Benin City01-2023
Skills
- SEO best practices
- Content management
- Digital tools expertise
- Digital asset management
- Project coordination
- Engagement events
- Feedback collection
- Customer support
- Live chat support
- Relationship management
- Onboarding strategies
- Conflict resolution
Certification
- Cybersecurity for Beginners, Mtn Skill Academy
- Productivity Tools: Slack, ZenBook, Microsoft Office Suite & Google Workspace
Accomplishments
- Dual Expertise: Combines executive support with social media management, offering both operational and digital growth skills.
- Tech-Savvy Edge: HR knowledge plus cybersecurity awareness ensures secure and efficient operations.
- Global Availability: Provides cross-time-zone support for international teams.
- Event & Digital Strategy: Experienced in hybrid event logistics and online brand management.
Timeline
Digital Publisher
Nigeria Newsdirect
02.2026 - 06.2026
Customer Care Representative
TEMC
10.2023 - 12.2025
Call Center Representative
MyEvent Ticketing Platform -
06.2023 - 03.2024
Remote Social Media Manager
Engraced Events
10.2022 - 12.2025
B.Sc. - Human Resources Management
University of Benin (UNIBEN)