Samuel Ijachi
Jos,PL
Summary
Dynamic social media marketer with expertise in content creation, brand development, and campaign management. Proven ability to drive audience engagement and enhance brand presence across digital platforms.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TASTIA RESTURANT,BAKERY AND CAFE
abuja, nigeria
08.2024 - Current
- Resolved customer inquiries and complaints promptly to enhance satisfaction and retention.
- Managed customer accounts with accurate updates and comprehensive information tracking.
- Collaborated with team members to streamline service delivery processes effectively.
- Trained new staff on customer service protocols and best practices for optimal performance.
- Utilized CRM software to monitor interactions and improve operational efficiency.
- Handled escalated concerns using effective communication techniques to ensure resolution.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Conducted follow-up calls to assess satisfaction levels and address any lingering issues.
Social Media Marketer
3ms multi dynamics
Jos
07.2022 - 03.2024
- Created engaging content for multiple social media platforms, driving audience interaction.
- Monitored social media channels to track audience engagement and feedback.
- Designed visual content for marketing campaigns, enhancing promotional materials.
- Developed branding elements to maintain consistency across all platforms.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions for analysis.
- Assisted customers with inquiries regarding products and services.
- Conducted research on industry trends to incorporate innovative ideas into designs.
IT Officer
neo cloud technologies ict & computer
abuja
07.2018 - 04.2022
- Managed IT infrastructure and systems for efficient technology operations.
- Assisted in the planning and execution of technology upgrades and migrations.
- Performed regular maintenance tasks such as defragmenting hard drives and running virus scans.
- Configured routers, switches, firewalls, VPNs and other network devices according to organizational standards.
Education
Bachelor of Arts - B.a History And International Relations
Benue State University
Makurdi,nigeria04-2020
Skills
- Content creation
- Social media analytics
- Graphic design
- Brand development
- Campaign management
- Customer relationship management
Certification
GRAPHIC DESIGNER
Languages
Spanish
Elementary (A2)
A2
Timeline
Customer Service Representative
TASTIA RESTURANT,BAKERY AND CAFE
08.2024 - Current
Social Media Marketer
3ms multi dynamics
07.2022 - 03.2024
IT Officer
neo cloud technologies ict & computer
07.2018 - 04.2022
Bachelor of Arts - B.a History And International Relations
Benue State University