Samuel Ejukwa
Health
Olayinka Street Gbaga Bus Stop Ijede Road Ikorodu, Lagos ,LAGOS
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Afriglobal Medicare. Excelled in payment management and fostering teamwork, significantly improving service delivery. Skilled in relationship building, adept at mentoring with a knack for identifying and implementing strategies to boost satisfaction and efficiency. Demonstrated ability to manage high call volumes and complex customer inquiries, ensuring swift, positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Afriglobal Medicare
Ikorodu, Lagos
09.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cross River University of Technology (CRUTECH)
Researcher
CRUTECH, Okuku Campus Yala, Cross River State
01.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Customer Support Officer
Happy Life For Women Organisation Microfinance
Calabar, Cross River State
07.2016 - 01.2018
- Recommended products to customers, thoroughly explaining details.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Science - Anatomy
Cross River University Of Technology
Calabar 01.2023
Skills
Payment management
Timeline
Customer Service Executive
Afriglobal Medicare
09.2023 - 08.2024
Cross River University of Technology (CRUTECH)
Researcher
01.2023 - 07.2023
Customer Support Officer
Happy Life For Women Organisation Microfinance
07.2016 - 01.2018
Bachelor Of Science - Anatomy
Cross River University Of Technology
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