Samuel Effiong
Lagos,Nigeria
Summary
Dynamic individual eager to apply technical skills and problem-solving talents as application support engineer in professional setting. Knowledgeable in computer science and experienced in identifying and resolving software application defects. Quick learner, highly motivated to contribute to team success.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
17
17
Certification
Work history
Application Support Engineer
United Bank for Africa
09.2022 - Current
- I Provide Unstructured supplementary service data (USSD) and SMS banking communications service controlled by Telco aggregators, this creates a real-time connection that stays open and allows for the two-way exchange of data
- I ensure the USSD and Visual channel is up and running at all times
- I provide root cause Analysis (RCA) for any abnormality or downtime
- Ensure the delivery of SMS within SLA (60 secs)
- Implementing and ensuring the delivery of Non-transactional alerts at UBA i.e Birthday, Anniversary, new enrolment, promotional messages etc.
Regional e-Banking Application Support
Fidelity Bank PLC
Anambra
04.2021 - 09.2022
- I provide technical support and training to front-end in the region on Ebanking mobile channels which include but are not limited to USSD instant banking, online mobile banking, Visual card, and ATM smartcard Service
- Core-Banking Implementation: Implementing & supporting core banking, peripheral, electronic channels and specialized applications
- Ensuring a smooth implementation and transition within the set timeframe without any disruption to ongoing business of the organization
- Ensuring that the core banking platform strategically positions the organization for growth and to meet future challenges
- Delivering a flexible solution that would support future needs with little or no enhancements
- Securing necessary regulatory, data privacy, information security and other business approvals relevant to the implementation
- Ensuring the integrity, confidentiality and availability of customer's information
- Effective internal and external stakeholder relationship etc.
Enterprise & Solutions Architect
Seditech Solution Ltd.
Lagos
11.2019 - 03.2021
- My Responsibility is to ensure the company remain adequate and state fast in her IT services to customers
- Profitable during the course of its operations and making sure key staff are appropriately trained in all IT product to enable them Identify opportunities that improve efficiencies using technology
- Duties: Ensuring that the company's IT systems are readily available for use by staff
- Making sure key staff are appropriately trained in the usage of all IT products and services in order to effectively carry out their jobs
- Collaborate closely with stakeholders to align solutions with the bank's Enterprise Architecture blueprint, ensuring consistency, scalability, and strategic alignment across the organization
- Analyze integration requirements and document interface specifications, ensuring comprehensive documentation of integration points and interactions between systems
- Support unit tests and System Integration Testing (SIT) by providing architectural insights, validating the integration of components, and ensuring adherence to quality standards
- Design robust and innovative solutions that address business needs while aligning with architectural guidelines
- Create detailed documentation for interfaces, including data flow diagrams, API specifications, and integration protocols, ensuring clarity and effective communication across teams.
Business Manager
Aptech Computer Education Awka Study Center
Anambra
01.2016 - 09.2019
- Developing day to day business strategic plan, manage and monitor business operation portal, manage staff and student information portal, setup CBT registration/ exams center and outsources potential business opportunities etc
- Duties: Making sure the business has a suitable IT strategy in place that meets its demands
- Ensuring that IT staff are doing the right thing at the right time
- In charge of the technical management of all company hardware and software
- Contributing to the company's overall IT strategy
- Responsible for the functionality and security of critical business applications
- Liaising with third part suppliers
- Carrying out detailed contract negotiations
- Making sure there is a smooth change over from an old IT system to a new one
- Work as Aptech brand Ambassador on IT Education service for rest of the business center in Nigeria and its clients
- Ensuring that first-line and second-line end-user support processes are in place
- Managing outsourced IT support and other third-party technology provider relationships
- Mentoring junior members of the IT team and helping them in any way possible
- Maintaining quality service by establishing and enforcing organization standards
- Keeping senior manager and relevant staff updated with developments in the IT department and Manage student's information portal.
I.T Support Engineer
Grafil Medical Limited
Lagos
09.2015 - 12.2015
- Responsible in installations of hardware and software medical equipment with repairs, support to staff and all computerize medical transition systems at the company and to customers
- Duties: Making sure that all IT operations are carried on in an efficient, appropriate and cost-effective way
- Supporting the Head of IT Operations as needed and providing operational cover where needed
- Rostering appropriate IT team members to cover the support requirements both in and outside of core hours
- Acting as the customer advocate on operational and service management matters
- Ensuring the prompt reporting, identification and resolution of any incidents
- Provide detailed and clear briefings to staff prior to the start of any projects
- Resolving incidents and problems as quickly as possible
- Develop IT security policies and procedures
- Preserving the company's assets by implementing disaster recovery and backup procedures
- Providing general IT support and guidance to office-based colleagues and remote workers
- Negotiating all IT acquisition contracts
- Ensuring that the IT systems operate according to internal standards, and external accrediting agency standards.
Senior IT Applications Manager & Internal Audit
BillMe Int
01.2010 - 01.2013
- Responsible for the optimal running of the company's IT infrastructure and operational environment
- Duties: Making sure that all IT operations are carried on in an efficient, appropriate and cost-effective way
- Supporting the Head of IT Operations as needed and providing operational cover where needed
- Rostering appropriate IT team members to cover the support requirements both in and outside of core hours
- Acting as the customer advocate on operational and service management matters
- Ensuring the prompt reporting, identification and resolution of any incidents
- Provide detailed and clear briefings to staff prior to the start of any projects
- Resolving incidents and problems as quickly as possible
- Develop IT security policies and procedures
- Preserving the company's assets by implementing disaster recovery and backup procedures
- Providing general IT support and guidance to office-based colleagues and remote workers
- Negotiating all IT acquisition contracts
- Ensuring that the IT systems operate according to internal standards, and external accrediting agency standards.
Education
BSc in Computer Science -
CROSS RIVER UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2009 - 04.2012
Advance Diploma in software engineering - undefined
Aptech Computer Education
01.2012 - 04.2013
Skills
- Digital Banking Support
- Charnels Application Support
- Advance Digital Graphics
- SQL Database management
- System Support Engineer
- IT Operation support and analyst
- Big Data
- System Networking & Security
- Ms Office suit tools
- Infographics Office suite tools
- Office 365
- Content Creation & Script Writing
- Internet operations
- Customer Service management
- Good Team lead and Networking
- Project, Products Management
- Good business communication skills
- Strategic Business planning
- Autodesk 3D MAX
- MAYA
- Blender
- Toomboom Harmony v70
- Adobe After effect
- Daz Studio 7
- DeepMotion pro
- Adobe illustrator
- InDesign
- Adobe Photoshop
- Adobe Element pro
- Window 2003, 7 to v11 operating system
- Window server 2002 to 2012
- Linux operating system
- Ubunto operating system
- Mac Operating system
- HTML5
- CSS
- JavaScript
- NodeJS
- Basic python
- SQL
- Visual basicNET
- Basic C#
- Notepad Windows
- Atom Windows, Mac & Linux
- Visual Studio Code Windows, Mac & Linux
- Webuilder Windows
- NetBeans Mac Windows Linux
- Microsoft project management
- Click up
- Smartsheet
- Teamwork
- Wrike
- Paymo
- Sage 50
- Prince2
- Nvivo Project analysis
- MS Visio
- System development life cycle (SDLC)
- Computer system installation & Repairs
- Network configuration
- E-flayer Marketing Design
- Video editing and LOGO Designs
- Repairs of photocopier machine and Terminal Teller printers
- Web Development and Design
- CCTV installation and configurations
- Joomla
- Drupal CMS
- Bootstrap
- WordPress
- MySQL
- MariaDB
- PostgreSQL
- Microsoft SQL sever
- Microsoft Access
- Toad
- International DevOps Certification Academy
- Computer Professional of Nigeria
- Nigeria Computer Society
- Institute of Software practitioners of Nigeria
- Customer service expert
- Application support
- Staff education and training
- Expert in disaster recovery
- Software diagnosis
- Google Workspace
- Leadership
- Time management
- Knowledge of [Software]
- Team building
- Communication skills
- Problem-solving
- Public relations
- Programme development
- Technical documents comprehension
- [Software name] expert
- Root cause analysis
- Troubleshooting proficiency
- Data entry
- Desktop support
- Technical issues analysis
Certification
- Master Project Manager - Certification (MPM), International Organization for Project Management (IO4PM), 88205259730573
- Certified Senior DevOps Generalist (DevOps-GEN), International DevOps Certification Academy, 55915749065112
- ISO/IEC 27001 Information Security Lead Auditor, SkillFront, 79312094476061
- ISO/IEC 27001 Information Security Internal Auditor, SkillFront, 23942745577276
- ISO 20000 Master - IT Service Management Systems (Certified), Standards and Best Practice, 1334B1350-3119C35-2F3FEFB
- ISO/IEC 27005 Lead Risk Management (Certified), Standards and Best Practice, 1334B8945
- ISO 45001: 2018 Occupational Health and Safety Management Systems (Certified), Standards and Best Practice, 1334B1350303B8BC-2F3FEFB
- Six Sigma Yellow Belt, 6sigmastudy - The global certification body for six sigma certifications, 871978
- ISO/IEC 27032:2012 Cybersecurity Foundation, Standards and Best Practice, 35851
- ITIL Operational Support and Analysis (ITIL-OSA), MindLuster, 2940691035
- Foundations of Business and Entrepreneurship, SkillFront, 45165894539894
- Professional Diploma in Digital Marketing, SMstudy - Global Accreditation Body for Sales and Marketing Certifications, 609676
- ISO/IEC 10002:2018 Customer Satisfaction Management (Certified), Standards and Best Practice, 1334B1350-138D5D738-2F3FEFB
- ISO/IEC 27001:2022 (Information Security Management System) FOUNDATION, Standards and Best Practice, 1334B1350-30368462F3FEFB
- ISO/IEC 27001 Information Security Associate, SkillFront, 23177359440499
Personal Information
- Place of birth: Cross River
- Date of birth: 05/10/91
- Nationality: Nigerian
- Marital status: Married
- Religion: Christianity
Custom
Available on Request
Languages
English
Advanced
Igbo
Intermediate
Affiliations
- Graphics designing
- Exploring new skills
- Traveling and Meeting people
References
References available upon request.
Timeline
Application Support Engineer
United Bank for Africa
09.2022 - Current
Regional e-Banking Application Support
Fidelity Bank PLC
04.2021 - 09.2022
Enterprise & Solutions Architect
Seditech Solution Ltd.
11.2019 - 03.2021
Business Manager
Aptech Computer Education Awka Study Center
01.2016 - 09.2019
I.T Support Engineer
Grafil Medical Limited
09.2015 - 12.2015
Advance Diploma in software engineering - undefined
Aptech Computer Education
01.2012 - 04.2013
Senior IT Applications Manager & Internal Audit
BillMe Int
01.2010 - 01.2013
BSc in Computer Science -
CROSS RIVER UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2009 - 04.2012
Similar Profiles
Maishara NassangaMaishara Nassanga
Team Lead Personal and Consumer Banking at UBA Bank Uganda (United Bank for Africa)Team Lead Personal and Consumer Banking at UBA Bank Uganda (United Bank for Africa)
Charles KogoloCharles Kogolo
Project Manager at CMMI Dev (Capability Maturity Model Integration), United Bank for Africa, UBA, Eco BankProject Manager at CMMI Dev (Capability Maturity Model Integration), United Bank for Africa, UBA, Eco Bank
Mwaka KopakopaMwaka Kopakopa
Country Treasurer at United Bank for AfricaCountry Treasurer at United Bank for Africa
Chidinma EjikeChidinma Ejike
Software Developer at United Bank for AfricaSoftware Developer at United Bank for Africa
ADEKUNLE AYOOLAADEKUNLE AYOOLA
Research/Data Entry Officer (Remote) at CLUELOOP.CO.UKResearch/Data Entry Officer (Remote) at CLUELOOP.CO.UK