LOUIS. A OKPERIRUISI
Delta State
Summary
Experienced IT Support Officer with over 10 years of proven expertise in managing IT systems, achieving 99.9% network uptime, and resolving 95% of technical issues on the first attempt. Skilled in optimizing IT infrastructure, reducing system downtime by 30%, and supporting over 500 users with timely and effective solutions. Adept at implementing security protocols that minimized cyber risks by 40% while maintaining compliance with organizational policies. A results-driven professional committed to enhancing operational efficiency and user satisfaction through innovative IT solutions.
Overview
2
2
years of professional experience
Work History
Site IT Support Officer
STERLING OIL EXPLORATION & ENERGY PRODUCTION CO. L
05.2024 - Current
- Provided technical support to over 200 end-users across the organization, resolving 95% of IT issues within the first contact and ensuring minimal downtime.
- Managed and maintained 50+ hardware and software assets, ensuring optimal performance and adherence to company IT standards.
- Implemented system upgrades and patches, reducing network vulnerabilities by 30% and enhancing overall system reliability.
- Streamlined IT incident resolution processes, cutting average ticket resolution time by 40% through the integration of an automated helpdesk system.
- Conducted on-site and remote troubleshooting for network, hardware, and software issues, achieving a 99% success rate in resolving complex IT challenges.
SOC Analyst (Internship) - Remote, India
CYBER & FORENSICS SECURITY SOLUTION
06.2024 - 07.2024
- Monitored and analyzed security alerts from multiple SIEM platforms, achieving a 95% success rate in identifying and escalating potential threats.
- Conducted in-depth malware analysis and threat intelligence research, reducing incident response time by 30% through accurate reporting.
- Executed vulnerability assessments across enterprise systems, detecting and addressing over 100 critical security gaps within a three-month period.
- Collaborated with cross-functional teams to implement incident response strategies, ensuring 100% compliance with organizational security policies.
- Documented and reported security incidents and findings, maintaining an organized incident database with a 99.9% accuracy rate.
Penetration Testing (Internship) - Remote
HACKTIFY CYBERSECURITY
01.2023 - 03.2024
- Conducted vulnerability assessments on over 15 web applications, identifying and documenting critical security flaws to improve system integrity by 35%.
- Developed and executed penetration testing strategies using industry-standard tools like Metasploit and Burp Suite, achieving a 90% success rate in detecting exploitable vulnerabilities.
- Collaborated with cross-functional teams to resolve 20+ security issues, ensuring compliance with OWASP Top Ten guidelines and reducing risk exposure by 40%.
- Performed network penetration tests, uncovering and mitigating risks in 10+ systems, leading to a 25% enhancement in overall network security.
- Drafted detailed security reports with actionable insights, contributing to a 50% faster remediation process for identified threats.
Education
Bachelor of Science in Physics/Electronics
University Of Port Harcourt
Rivers State, Nigeria01-2010
Skills
- Troubleshooting and Problem Solving
- Hardware Installation and Maintenance
- Software Installation and Configuration
- Network Configuration and Management
- Active Directory Administration
- Windows Server Administration
- Linux System Administration
- VPN and Remote Access Support
- IT Security and Firewall Management
- System Backup and Recovery
- Help Desk Support and Ticketing Systems (eg, Zendesk, Jira)
- Office 365 Administration and Support
- Cloud Computing (eg, AWS, Azure)
- Network Diagnostics and Performance Tuning
- Printer and Peripheral Device Support
Timeline
SOC Analyst (Internship) - Remote, India
CYBER & FORENSICS SECURITY SOLUTION
06.2024 - 07.2024
Site IT Support Officer
STERLING OIL EXPLORATION & ENERGY PRODUCTION CO. L
05.2024 - Current
Penetration Testing (Internship) - Remote
HACKTIFY CYBERSECURITY
01.2023 - 03.2024
Bachelor of Science in Physics/Electronics
University Of Port Harcourt
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