Samuel Ajao

• Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
• Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
• Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
• Managed warehouse team and refined processes for repair tracking and replacements, improving real-time inventory visibility.
• Developed and enforced standard operating procedures (SOPs) to ensure scalability and consistency across markets.
• Collaborate with product and compliance teams to streamline approval logic and automation.
• Monitor asset utilization and proactively identify underperforming regions or segments.
• Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.

• Manage and support all customers aftersales BDs across multiple regions.
• Planning and manage customers' routine and reactive visitation
• Conducted performance reviews, identified skill gaps, implemented improvement plans for underperforming zones, resulting in enhanced team capabilities.
• Tracked and reported weekly performance against KPIs, ensuring zones consistently met or exceeded set targets.
• Analyze operational data to identify trends, challenges, and opportunities for efficiency gains.
• Collaborate with the QA and Repair Center teams to ensure quality assurance in device servicing and minimize repeat faults.
• Maintain an average retrieval efficiency ratio (repair/swap completion within 1.5 working days).
• Ensure all faulty POS devices are retrieved, repaired, swapped, or returned within the approved turnaround time (TAT).
• Review and validate data from the POS care system to ensure accuracy and completeness of work orders.
• Analyze operational data to identify trends, challenges, and opportunities for efficiency gains.
• Presented actionable insights to management and cross-functional teams, facilitating informed strategic decision-making.

· Ensured operations department met annual and long-range targets for safety, cost, and quality.

· Drove profitable growth of Etop PTSP business operations.

· Plans and develops systems and procedures to improve the operating quality and efficiency of the ETOP business.

· Manages the operational activities of the terminal to include safety, staffing levels, financial goals and maintain a productive service to all stakeholders.

· Conducted preventive, predictive, and corrective maintenance of POS terminals within specified SLAs and performed emergency repairs to maintain POS availability for transactions, supporting income generation for the company.

· To provide premium quality POS Configuration and Deployment services to all Etop clients

Scheduled operations team members, including work assignments, rotations, and employee training.

Assessed the performance of all operations team members.

· Utilize framework of engagements between the FinTech’s and the Bank to harness ideas generated in building new products for the company.

· Research and information gathering of market trends and needs, evaluate research results to deliver competitive differentiation products that meets the bank’s digital strategic objectives.

● Work closely with the merchant acquiring head office team to achieve the assigned portfolio business targets and to enhance their existing operations, locations and usage.

● Enhance PoS/QR sales channel productivity and efficiency by providing strategic and operations support at the regional level

● Worked with the business segment RMs to develop and implement PoS development expansion plans by implementing sales & marketing strategies to ensure maximum growth and coverage of network at the region.

● Managed FSO to ensure effective PoS/QR installation, testing, and merchant training, enhancing regional merchant relationships.

Managed Field Support Officer (FSO) at the region.

● Identify high/low performing customers in the acquiring portfolio. Conduct the analysis and develop initiatives/strategy to acquire the most profitable customer type.

● Manage retention and develop anti-attrition/win back programs across all acquiring product lines working with regional team lead.

● Developed business tracking reports for various acquiring channels and monitored competitors’ activities, supporting continuous growth and strategic alignment.

● Attended monthly performance review meetings to assess regional progress and align strategies with business objectives.

Represent the bank in stakeholders/industry meeting.

· Providing high profile support services to business clients (banks, private/public sectors etc).

· Overseeing the support and deployment team of the organization.

· Customer relationship management and promotion of business rapport among clients and business partners.

· Organised and presented high-profile trainings on POS terminals and organisational products to banks, switches, merchants, and in-house staff.

· Resolved high-profile issues on POS terminals, software, and transaction platforms/switches escalated by clients, both on-site and remotely.

· Overseeing the testing and analysis of applications developed for e-payment transactions.

· Organizing and attending decision-making business meetings with clients.

· Conducted quality assurance for electronic payment solutions developed for EFT transactions.

· Database report generation, compilations and analysis for banks, switches and merchants