Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Teacher
Samuel Gbenga Ajakaiye

Samuel Gbenga Ajakaiye

Customer Service
Ibafo, Ogun State,Nigeria

Summary

I am a dependable professional with experience when it comes to providing administrative, organizational and customer service support in virtual environments. I'm vast in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. With 2 years of experience in providing administrative support to clients remotely. Skilled in managing schedules, coordinating travel arrangements, conducting research, and handling various tasks efficiently. Seeking a challenging position as a Virtual Assistant to contribute exceptional organizational and communication skills to enhance client productivity.

Overview

3
3
years of professional experience
4
4
Certification

Work History

Virtual Assistant

Digital Witch Support Community
03.2024 - 04.2024
  • Enabled successful project execution with thorough market research, competitor analysis, and industry insights.
  • Increased operational effectiveness through diligent maintenance of office equipment inventory levels.
  • Organized and managed team tasks using Trello and Asana.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Customer Service Representative

Nigerian Institute Of Management
01.2020 - 04.2022

1. Member Support: I'm all about supporting our members, providing them with quick and accurate information, assisting with membership inquiries, sign-ups, renewals, and ensuring they feel valued and supported.

2. Stakeholder Engagement: I serve as the primary point of contact for anyone looking to connect with NIM, including government agencies, businesses, and other stakeholders. I answer questions, listen to feedback, and build strong relationships to foster collaboration.

3. Event Management: Events are my jam! From planning to registration and beyond, I make sure everything runs smoothly to create a great experience for attendees and contribute to the success of NIM's events.

4. Complaint Resolution: When things don't go as planned, I'm here to listen and make things right. Whether it's a complaint or a concern, I handle it with care and aim to turn frowns upside down.

5. Information Dissemination: I'm all about sharing the good stuff! From industry trends to professional development opportunities, I spread the word and keep everyone in the loop about what's happening at NIM.

6. Feedback Collection: I love hearing from our members and stakeholders. Whether it's through surveys, chats, or carrier pigeons (okay, maybe not that last one), I gather feedback to make NIM even better.

7. Promotion and Marketing: Last but not least, I'm the hype squad for NIM! I shout about our services, certifications, and events, getting folks excited and showing the world why NIM rocks.

Education

Ceritficate - The Manager Toolkit

University of London
London
04.2001 -

International Leadership And Organizational - Human Resources Training

Universita Commerciale Luigi Bocconi
Italy, Milano
04.2001 -

Ordinary National Diploma - Business Administration And Management

Moshood Abiola Polytechnic
Abeokuta, Ogun State, Nigeria
04.2001 -

Skills

Human resource laws

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Certification

CAP - Certified Administrative Professional

Interests

Board Games

Football

Tennis

Timeline

Virtual Assistant

Digital Witch Support Community
03.2024 - 04.2024

CAP - Certified Administrative Professional

03-2024

Customer Service Representative

Nigerian Institute Of Management
01.2020 - 04.2022

Ceritficate - The Manager Toolkit

University of London
04.2001 -

International Leadership And Organizational - Human Resources Training

Universita Commerciale Luigi Bocconi
04.2001 -

Ordinary National Diploma - Business Administration And Management

Moshood Abiola Polytechnic
04.2001 -
Samuel Gbenga AjakaiyeCustomer Service