SAMSON OLAMILEKAN OGUNLANA
IT TEAM LEAD | IT SUPPORT MANAGER
Lagos
Summary
Personable and analytical professional with deep understanding of technical systems and problem-solving methodologies. Demonstrated expertise in troubleshooting hardware and software issues, consistently providing effective solutions. Proven ability to enhance team performance and customer satisfaction through efficient support and leadership. Adept at utilizing technical knowledge to drive positive outcomes and contribute to organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
12
12
Certificates
Work History
Technical Support Supervisor
Xanda Technologies Limited
04.2022 - Current
- Assign tasks and delegate work to team members based on individual strengths
- Conducted regular team meetings to facilitate communication, track progress, proactively address roadblocks, and foster a collaborative environment.
- Managed IT infrastructure and IT projects, delivering projects on time and within budget IPTV project, Xandadeck deployment, Visual outdoor LED project.
- Troubleshot complex technical issues for clients, providing effective solutions that reduced client downtime by 99.9%
- Research and Development - Stay updated on emerging technologies and industry trends
- Ensure compliance with all IT security policies and product standards, minimizing risk and maintaining data integrity
- Submit detailed monthly and quarterly reports for all products and projects
- Provided technical support to clients and internal users via ticketing systems, achieving a 100% resolution rate within service level agreements
- Proficient in Active Directory and asset inventory management
- Restaurant Automation: Setting up and configuration of POS, server, kitchen display system
- Hotel Automation: IPTV setup, configuration and integration
- Develop comprehensive training materials to ensure consistent knowledge across the technical support team.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
Business Support Officer
Inventrium Business Support Service
01.2022 - 03.2022
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Information Communication Manager Support (NYSC)
Nigerian Breweries Plc
12.2020 - 11.2021
- Provided general service desk support, resolving technical issues for all users and contributing to a positive user experience
- Administered user accounts and systems, including imaging and setup of desktops and laptops for new users, streamlining the onboarding process.
- Downloaded and managed BCS data from weighbridge systems monthly, ensuring data integrity and availability for reporting and analysis.
- Managed and maintained the organization's network infrastructure, including network performance monitoring and port troubleshooting, resulting in a 99.99% reduction in network downtime.
- Provided comprehensive technical support to end-users, with a 95% first-call resolution rate.
- Installed and configured network printers and scanners, optimizing printing and scanning workflows for improved efficiency.
Education
Bachelor of Technology - Remote Sensing and Geoscience Information System
Federal University of Technology Akure
01.2015 - 01.2019
Skills
IT support management
Certification
Soft Skills Training Certification, Jobberman
Accomplishments
- Led a collaborative team, including networking and security personnel, to reinstall and reconfigure a Red Hat Linux server at FCMB, enabling seamless operation of digital signage players.
- Collaborated with the sales and technology teams to create a compelling showroom showcasing Xanda Technologies' products and services at the Hotel Expo Nigeria Exhibition, generating leads and promoting brand awareness.
- Trained and led technical support teams of more than 6 support specialists.
- Employee that goes extra mile and most hardworking employee awards.
- Successfully resuscitated a crashed server, including the SQL server and virtual machine, and reconfigured the IPTV software for reintegration at Golden Tulip Hotel Lekki, restoring critical services and minimizing downtime.
- Collaborated with Unilumin's technical team to successfully integrate digital signage software with Visual Solution outdoor LED displays at Providus Bank, delivering a high-impact visual communication solution.
- Installed and configured 8 digital signage players at the international airport Lagos, contributing to improved passenger communication and wayfinding.
- Integrated and configured IPTV systems for multiple hospitality clients, including Limeridge Hotel, ED and Dre Hotel, Golden Tulip Hotel Oniru, Prince Exclusive Hotel, and Sunflower Residence, enhancing guest entertainment and communication.
- Repaired LED posters, ensuring effective display of information and advertising.
Referee
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Gig WorkFull TimeWork Location
RemoteHybridLanguages
English
Bilingual or Proficient (C2)
Software
Microsoft 365
Zohodesk
Zammad
Python
Active Directory
Powershell
Windows, Linux and Mac Os
Interests
Azure Devops
Cloud Security
Soft Skills
- Strong analytical skills, problem solving skills, automation skills and good critical thinking
- Fast Learner and multitasker
- Ability to prioritize, adapt and manage time effectively.
- Results-oriented individual with excellent communication
- Leadership skills
- Organizational skill
- Interpersonal skill
Timeline
Microsoft Certified, Azure Fundamental - Microsoft.
02-2025
GRC Afriq Internship Completion Certificate, GRC Afriq
01-2025
Google IT Support Professional Certificate, Google
12-2024
Google Cyber Security Professional Certificate, Google
11-2024
System Administration and IT Infrastructure Services, Google,
11-2024
Operating System and You; Becoming a Power User, Google
10-2024
Executive Diploma in Technology Management - Udemy
08-2024
Desktop Support Computer- Basic IT Support Training, Udemy
06-2024
Cisco Certified Network Associate Training, New Horizon
02-2023
Advanced IT Troubleshooting for Helpdesk Support Technicians, Udemy
06-2022
Technical Support Supervisor
Xanda Technologies Limited
04.2022 - Current
Business Support Officer
Inventrium Business Support Service
01.2022 - 03.2022
Introduction to Information Technology, Cyber Security, Cybrary
06-2021
Information Communication Manager Support (NYSC)
Nigerian Breweries Plc
12.2020 - 11.2021
Soft Skills Training Certification, Jobberman
07-2020
Bachelor of Technology - Remote Sensing and Geoscience Information System
Federal University of Technology Akure
01.2015 - 01.2019
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