SAMSON DIKKO YAKUBU

Established robust partnerships with key clients through proactive communication and exceptional service delivery.

Generated new business for deposit accounts, loans, and cash management within branch market.

Supervised branch staff, focusing on coaching and development to achieve sales goals.

Processed loan applications in accordance with established authority, policies, and procedures.

Prepared accurate reports as requested by management to ensure informed decision-making.

Handled customer complaints and inquiries to enhance satisfaction and retention.

Complied with all bank policies, regulations, and laws while executing responsibilities.

Maintained a strong presence in the community through active involvement in events and clubs.

Engaged directly with customers through community events and sales presentations.

Identified customer needs, recommending suitable banking products and services.

Provided exceptional customer service by resolving inquiries and issues promptly.

Ensured compliance with banking regulations during all sales activities.

Collaborated with branch managers and sales teams to coordinate sales efforts.

Hired and onboarded new employees to enhance team capabilities.

Managed daily operations of call centre team, ensuring efficiency.

Coached and developed customer service representatives to improve performance.

Oversaw resolution and escalation of customer complaints, maintaining satisfaction.

Ensured effective handling of inquiries by customer service representatives.

Monitored performance targets to uphold service quality.

Prepared reports to analyse operational metrics.

Developed curricula and lesson plans to align with educational standards.

Delivered engaging instruction tailored to diverse learning needs.

Conducted assessments and evaluations to monitor student progress.

Managed classroom environments to promote effective learning.

Facilitated communication and collaboration with colleagues and parents.

Provided support to students, addressing individual challenges.

Maintained comprehensive records and reports on student performance.

Introduced products and services to customers, driving engagement and satisfaction.

Addressed customer queries to resolve issues promptly.

Delivered after-sales service care to foster customer loyalty.

Managed inventory stock levels to ensure optimal product availability.