Samson Edogbeji
Oghara
Summary
Driven Hospitality Services Manager with a proven track record at De Brightview Hotels & Suites, enhancing customer service ratings through exceptional communication and service skills. Expert in guest satisfaction tracking and property management, I excel in team leadership and efficient problem-solving, significantly improving team productivity and ensuring top-notch guest experiences. with strong background in team collaboration and delivering results. Skilled in operations management, guest satisfaction, and staff training. Known for adaptability, reliability, and effective problem-solving in fast-paced environment. Proven ability to enhance service standards and drive performance improvements.
Overview
7
7
years of professional experience
Work History
Hospitality Services Manager
De Brightview Hotels & Suites
01.2019 - Current
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Maintained a safe and welcoming environment by enforcing strict adherence to health and safety regulations within the facility.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
Supervisor
De Brightview Hotels & Suites
09.2017 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Applied Science - Chemistry Biochemistry
02.2021
- 3.26 GPA
- IELTS 6.0
- Higher National Diploma
Associate of Applied Science - Science Laboratory Technology
04.2017
High School Diploma -
09.2014
Skills
- Good computer skill to record data and reports
- flexibility to both work independently and as a team
- Excellent communication and services skills both written and verbal
- Able to build relationship and establish connections
- Front office operations
- Guest satisfaction tracking
- Food safety knowledge
- Reservation Systems
- Property Management
Accomplishments
- Collaborated with team of NDDC in the development of street light in the area.
- Awarded Best Hotel of the Year 2020/2021
- Resolved product issue through consumer testing.
news
Always current with the happenings around the world with the use of social media platforms:
Languages
English
Native language
English
Proficient
C2
Hobbie
I love reading,listen to news, play football, computer games and i love listening to music
Timeline
Hospitality Services Manager - De Brightview Hotels & Suites
01.2019 - Current
Supervisor - De Brightview Hotels & Suites
09.2017 - 12.2018
Delta State Polytechnic Otefe-Oghara - Associate of Applied Science, Chemistry Biochemistry
Delta State Polytechnic Otefe-Oghara - Associate of Applied Science, Science Laboratory Technology
Trinity College - High School Diploma,
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