Samson Ademola
Taara area ogbomoso ,Oyo state
Summary
Customer-focused Manager in Charge with expertise in enhancing customer experiences through strong communication and active listening. Drives customer loyalty by managing relations and engagement effectively. Leads teams to implement strategies that elevate service standards and resolve conflicts. Committed to operational excellence through budget management and fostering team development.
Overview
6
6
years of professional experience
Work History
Manager in Charge
Okimglobalworld
Ilesa, Nigeria
03.2020 - Current
- Oversaw daily operations, ensuring high standards of customer service and satisfaction were consistently met.
- Negotiated with suppliers to secure competitive prices, improving profit margins by 10%.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Education
Bachelor of Science - Food science
Ladoke Akintola University Of Technology
Ogbomoso, OY01-2020
GCSEs -
Anglican Grammar School Senior 3
Ogbomoso, OY01-2012
GCSEs -
Anglican Grammar School Junior 3
Ogbomoso, OY01-2009
Aunty Ayo Nursery&Primary School
Ogbomoso Oy01-2006
Skills
- Budget management
- Customer relationship management
- Sales analysis
- Quality assurance
- Customer service
- Customer engagement
- Client management
- Effective communication
- Decision making
- Leadership excellence
- Employee training
- Negotiation skills
- Conflict resolution
- Stress management
- Cultural awareness
- Multitasking efficiency
- Technical troubleshooting
- Time efficiency
- Self-motivation
- Active listening
- Public speaking
- Service excellence
- Critical-thinking
- Stress tolerance
- Brand Promotion
- Negotiation
- Computer literacy
- Staff recruitment
- Negotiation
Languages
English
Proficient
C2
Interests
- Reading
- Football
- cooking
- critical thinking
- Traveling
Timeline
Manager in Charge
Okimglobalworld
03.2020 - Current
Bachelor of Science - Food science
Ladoke Akintola University Of Technology
GCSEs -
Anglican Grammar School Senior 3
GCSEs -
Anglican Grammar School Junior 3
Aunty Ayo Nursery&Primary School