Saliha Mohammed
Microbiologist, Customer Service Specialist
Abuja,FC
Summary
Dynamic Customer Service Representative with proven sales expertise and a robust background in CRM, honed at Kaduna Electric. Excelled in resolving customer complaints with empathy, boosting loyalty by effectively managing high-stress situations. Demonstrates exceptional listening skills and professionalism, leading to significant improvements in customer satisfaction.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Kaduna Electric
Nigeria
09.2015 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Masters In Health Management - Health Management
Unicaf University
Zambia 12.2022
Bachelor Of Science - Microbiology
University of Abuja
Nigeria 01.2013
Skills
Sales expertise
Certification
Customer service training
Timeline
International Executive Diploma in Disaster Management
12-2023
Rabies Educator Certificate
08-2022
Customer service training
05-2017
Customer Service Representative
Kaduna Electric
09.2015 - 02.2022
Masters In Health Management - Health Management
Unicaf University
Bachelor Of Science - Microbiology
University of Abuja
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