Saleh Yamusa
Banker
Kano
Summary
A professional banker and a result-oriented, innovative and experienced person with vast knowledge and skills in banking operations and retail marketing, finance, business development, entrepreneurship and computer applications for over 15 years.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Business Manager
First Bank Of Nigeria Ltd
Kano
03.2020 - Current
- Leading the team in deposit mobilization
- Customer account acquisition - SME, affluent and mass market
- Leading the team in revenue generation
- Promoting and marketing the Bank's products
- Customer relationship management
- Ensuring customer loyalty and retention
- Creation of quality risk assets
- Onboarding new FirstMonie agents for the branch and ensuring optimal support to them
- Monitoring set targets of subordinates
- Ensuring effective cost containment strategies
- Financial inclusion
- Identifying new prospects and lead quick conversion to bank customers
- Lending and credit management
- Operational risk management
- Supervising a team of 7 marketing staff
- Overseeing preparation and rendition of periodic reports
- Ensuring compliance with regulatory policies
- Ensuring compliance with internal policies
- Create, manage, and execute business plan and communicate bank vision and objectives to motivate teams.
- Communicate with customers positively with particular attention to problem solving.
- Provide feedback on effectiveness of strategies and initiatives and identified areas requiring improvement.
- Training and guiding team members to maintain high productivity level and performance metrics.
- Observing staff individual strengths and initiating mentoring program to improve areas of weakness.
Relationship Manager
First Bank Of Nigeria Ltd
Kano
07.2019 - 03.2020
- Deposit mobilization
- Customer account acquisition - SME, affluent and mass market
- Promoted and marketed the Bank's products
- Customer relationship management
- Creation of quality risk assets
- Onboarded new FirstMonie agents for the branch and ensuring optimal support to them
- Financial inclusion
- Identified new prospects and ensured quick conversion to bank customers
- Lending and credit management
- Communicated regularly with customers to understand their needs and cross-sold new products.
- Performed banking, business administration and financial tasks.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Branch Service Manager
First Bank Of Nigeria Ltd
Kano
03.2015 - 06.2019
- Maintained branch premises and ambience
- Budget monitoring
- Supervised more than 50 employees
- Handled customers' complaints and questions with utmost professionalism to restored satisfaction and maintained customer loyalty.
- Managed branch vault and cash supply to operate within cash limit.
- Reduced cost to serve customers by migrating customers to digital channels for their transactions
- Trained staff in bank products, operations procedures and successful sales strategies.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Cross-sold bank products
- Processed customers' deposits, transfers and cash withdrawals.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Protected branch assets
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Head Quick Service Point
First Bank Of Nigeria Ltd
Kano
02.2014 - 03.2015
- Supervised 6 subordinates
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintained customer loyalty
- Managed ATMs and vault of the mini branch
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Customer withdrawals and deposits within the limit of the mini branch
Head Customer Service
First Bank Of Nigeria Ltd
Kano
04.2012 - 02.2014
- Supervised 3 subordinates
- Account opening
- Account maintenance
- Customer complaint handling and issue resolution
- Debit cards issuance
- Worked well in a team setting, providing support and guidance.
Head Cash
First Bank Of Nigeria Ltd
Abuja
03.2008 - 04.2012
- Managed all cash transactions of the branch
- Daily balancing of vault
- Supervised branch cashiers
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
MBA - Entrepreneurship And Venture Creation
Bayero University Kano
Kano, Nigeria 12.2008 - 12.2011
Bachelor of Science - Microbiology
Bayero University Kano
Kano, Nigeria 06.1997 - 06.2002
Skills
Customer Relationship Management
Certification
Member Nigerian Institute of Management (Professional Manager)
Timeline
Business Manager
First Bank Of Nigeria Ltd
03.2020 - Current
Relationship Manager
First Bank Of Nigeria Ltd
07.2019 - 03.2020
Branch Service Manager
First Bank Of Nigeria Ltd
03.2015 - 06.2019
Member Nigerian Institute of Management (Professional Manager)
03-2015
Head Quick Service Point
First Bank Of Nigeria Ltd
02.2014 - 03.2015
Head Customer Service
First Bank Of Nigeria Ltd
04.2012 - 02.2014
MBA - Entrepreneurship And Venture Creation
Bayero University Kano
12.2008 - 12.2011
Head Cash
First Bank Of Nigeria Ltd
03.2008 - 04.2012
Bachelor of Science - Microbiology
Bayero University Kano
06.1997 - 06.2002
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