SALAU IBRAHEEM IBIYEMI
IT/Technical Audit
Lagos
Summary
Dynamic and results-oriented internal auditor with a robust background in project management, eager to lead teams and drive project success in challenging environments. Proven expertise in delivering audit projects on time and under budget, consistently enhancing organizational efficiency and effectiveness. Strong leadership skills complemented by a strategic approach to problem-solving, ensuring alignment with company objectives and stakeholder expectations. Committed to fostering a culture of continuous improvement and excellence within teams.
Overview
29
29
years of professional experience
4
4
Certificates
8
8
years of post-secondary education
Work History
Specialist, IT/Technical Audit
EMERGING MARKETS TELECOMMUNICATIONS LIMITED
05.2018 - 01.2026
- Executed IT/Technical and Finance & Operation audits across the different lines of the business and always maintained objectivity and independence.
- Conducted fieldworks in accordance with audit plan and approved programs and guidelines.
- Displayed appropriate time management skills on all audit engagements. Actual hours spent on all engagements not more than budgeted hours.
- Demonstrated ability to identify control weaknesses, followed up on potential issues and documented high quality audit issues with clear description of the finding, risk, and management action plans.
- Consistently achieved completion of all audits planned in the yearly audit plan with at least one additional audit or special review not scheduled in the annual audit plan completed.
- Consistently achieved 100% acceptance of all recommendations made in final audit report by management.
- Acquired working knowledge of Oracle ERP financial modules such as EMTS General Ledger Intelligence, EMTS Payables Intelligence, EMTS Payables Inquiry, EMTS Receivable Intelligence, EMTS Receivable Overrides.
- Prepared written audit reports in accordance with Internal Auditing standards, departmental policy, generally accepted auditing standards and/or accounting principles.
- Conducted integrated internal audits reviews including Information and Technical Systems, Financial and Operation audits across multiple departments.
- Conducted operational and systems risk management assurance activities that provided overall risk management for business continuity, data security, and record retention.
- Developed and maintained client relationships and senior level business contacts with audited business functions.
- Consistent in establishing and maintaining healthy relationship with key stakeholders as exemplified in the Customer Satisfaction Feedback received at the conclusion of every audit review.
- Achieved over 90% closure of Technical division audit recommendations, thereby improved the internal control environment through the timely implementation of audit recommendations by weekly following up and supporting the business lines to implement findings appropriately.
- Led meetings with key client personnel to describe the audit process and objectives during the kick-off meetings and presented findings during the exit meetings.
Senior Engineer - MTNN IP Call Center Maintenance Managed services
HUAWEI TECHNOLOGIES NIGERIA LIMITED
12.2012 - 03.2017
- Lead a team of three staff.
- Awarded Huawei staff stock option.
- Managed and Supported MTNN IPCC Solution: UAP8100, CTI Platform: IVR: CSP: MSP: Report System: I2000: File servers: Database servers.
- Ensured 100% stable network running and systems up-time.
- Maintained a 5-star customer-satisfaction rating over 4 years.
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Enforced rules and regulations to keep working environment safe.
- Fostered culture of continuous improvement, organizing regular training sessions on latest engineering methods.
- Facilitated major upgrade of manufacturing equipment, leading to enhanced production capabilities.
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Reduced system downtime significantly, implementing robust monitoring protocols and quick-response strategies.
- Mentored junior engineers, sharing expertise and guiding their professional development.
- Documented and developed engineering procedures and processes.
- Created detailed reports on engineering activities and findings.
- Conducted technical evaluations of engineering designs and test results.
- Developed and implemented procedures to verify compliance with engineering standards.
Senior Customer Services Engineer – Airtel Nigeria (Outsourced)
INTERNATIONAL TURNKEY SOLUTIONS(ITS)
08.2009 - 11.2012
- Planned Wintel hardware strategy that would meet current and future requirements.
- Managed all Microsoft based application servers.
- Managed SLA with business partners and internal service providers.
- Defined policies, procedures, and standards in accordance with industry best practices.
- Achieved 99.99% System Availability.
- Supervised several staff members and provided effective on-the-job training.
- Consistently exceeded performance metrics set by management, showcasing dedication to excellence in customer service engineering roles.
- Enhanced customer satisfaction by quickly addressing and resolving technical issues.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from clients.
- Participated in quality control initiatives, identifying potential defects before final release to customers.
- Established strong relationships with customers through consistent follow-up on resolved issues, ensuring their ongoing satisfaction with products or services received.
- Assisted in the creation of a comprehensive knowledge base, enhancing team efficiency and self-sufficiency when handling technical issues.
- Led a collaborative effort among team members to develop best practices for troubleshooting complex issues more effectively.
- Developed troubleshooting guides and resource materials for the team, resulting in improved knowledge sharing.
- Provided critical support during high-profile client engagements, earning recognition from senior leadership for outstanding performance under pressure.
- Streamlined workflow processes for improved efficiency and reduced response times.
- Utilized advanced diagnostic tools to identify root causes of technical problems, enabling swift resolutions that minimized downtime for customers.
- Conducted regular training sessions for junior engineers, improving overall team performance and expertise.
- Actively participated in continuous improvement initiatives, sharing expertise and insights to drive organizational growth and success.
- Mentored junior team members on technical skills and customer service best practices, fostering a positive and collaborative work environment.
- Served as a key liaison between customers and internal departments, ensuring seamless communication for problem-solving efforts.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
Manager, Windows Enterprise Systems
AIRTEL NIGERIA
05.2007 - 07.2009
- Planned Wintel hardware strategy that would meet current and future requirements.
- Managed all Microsoft based application servers.
- Managed relationships and service levels with business partners and internal service providers.
- Consistently achieved 99.95% systems monthly availability target.
- Designed and implemented Business Continuity and Disaster Recovery plan for Windows Infrastructure.
- Successfully integrated CELTEL Nigeria eMail services with Zain Group email Infrastructure.
- Successfully migrated and upgraded MVoucher Billing Application onto Blade Servers.
- Successfully upgraded applications into their latest version, namely: Microsoft Share Point 2003, MOM 2005, Microsoft SQL 2003.
- Developed policies, procedures and standards practices for the Airtel Enterprise environment.
- Established IT Infrastructure Monitoring & Escalation Unit.
- Supervised several staff members and provided effective on-the-job training.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Specialist, Windows Enterprise Systems
AIRTEL NIGERIA
06.2003 - 05.2007
- Managed and supported the Windows operating Systems and back office applications such as Microsoft Exchange 2003, SMS 2003, MOM 2005, IIS 6.0, ISA 2000 & 2006 and Microsoft SharePoint 2003.
- Audit representative of Windows Enterprise Infrastructure.
- Consistently achieved the 99.95% monthly availability target for critical application servers.
- Successfully upgraded the company Windows domain from Microsoft Windows 2000-based to Microsoft Windows 2003-based.
- Successfully migrated All Staff email addresses from VMOBILE-NIGERIA.COM to NG.CELTEL.COM.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed training materials to enhance staff proficiency and productivity.
Assistant Manager, IT Group
UNITED Bank for Africa PLC
06.1997 - 05.2003
- Managed Windows 2000 Active Directory domain.
- Led a team of four systems administrators.
- Installation, configuration, and administration of Enterprise Servers running Windows NT Server, Windows 2000 Server and Windows 2000 Advanced server operating systems.
- Administration of Domain Controllers, SWIFT Servers, SAP and FLEXCUBE application servers, Exchange Servers, Proxy server, DNS and DHCP servers.
- Support of over 2000 head office users on daily logon issues, e-mail/outlook problems, desktop computer OS problems.
- Support of over 100 branches of the bank on logon, desktops and application issues.
- Daily backup and testing of Exchange databases using VERITAS Backup Solutions.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Reduced downtime, conducting regular systems backups and disaster recovery planning.
- Standardized hardware configurations across all devices in the organization, simplifying device management processes.
- Facilitated seamless data migrations during system upgrades without any disruption or loss of crucial information.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Managed life cycle replacement of hardware and software.
Education
Master in Business Administration - EXECUTIVE
03.2007 - 10.2008
Bachelor of Science - Electrical/Electronic Engineering
04.1987 - 03.1993
Skills
Healthy skepticism
Effective time management
Effective team collaboration
Project coordination
Approachable personality
Empathy in communication
Clear interpersonal communication
Effective team management
Maintains focus during challenging circumstances
Consistently trustworthy
Versatile in dynamic environments
Proficient in handling multiple tasks
Certification
CIA (Paper 1/3 Passed)
Timeline
CIA (Paper 1/3 Passed)
10-2023
Project Management Professional (PMP)
05-2018
Specialist, IT/Technical Audit - EMERGING MARKETS TELECOMMUNICATIONS LIMITED
05.2018 - 01.2026
Senior Engineer - MTNN IP Call Center Maintenance Managed services - HUAWEI TECHNOLOGIES NIGERIA LIMITED
12.2012 - 03.2017
ITIL v3 Foundation Certified
05-2010
Senior Customer Services Engineer – Airtel Nigeria (Outsourced) - INTERNATIONAL TURNKEY SOLUTIONS(ITS)
08.2009 - 11.2012
Manager, Windows Enterprise Systems - AIRTEL NIGERIA
05.2007 - 07.2009
LAGOS BUSINESS SCHOOL - Master in Business Administration, EXECUTIVE
03.2007 - 10.2008
Microsoft Certified Systems Engineer (MCSE)
07-2006
Specialist, Windows Enterprise Systems - AIRTEL NIGERIA
06.2003 - 05.2007
Assistant Manager, IT Group - UNITED Bank for Africa PLC
06.1997 - 05.2003
Obafemi Awolowo University - Bachelor of Science, Electrical/Electronic Engineering
04.1987 - 03.1993
Training
Telecommunication Trainings
- HUAWEI ATAE3.0 System Overview: Hardware & Software
- HUAWEI_ATAE_Storage_Operation_and_Maintenance_Training
- ATAE_Network_Fault_Troubleshooting
- Introduction to IPCC System
- CTI Platform Software Architecture and System Configuration
- CTI Platform VDN Configuration, Operation and Maintenance
- IPCC Signaling Message Tracing and Analysis
- SBC Introduction Training
- Huawei CSP6.0 Overview
- HUAWEI SMSC and MMSC System Introduction and System Functions
- HUAWEI_CRM_System_Overview_Training
- OCS Training on Basic Principles of ENIP CORE, Structure and UOA Basics for Convergent Billing
Information Technology (IT) Trainings
- Microsoft Windows 2000, Windows 2003 and Windows 2008 Active directory implementation, administration and troubleshooting.
- Collaboration Tools: Microsoft Exchange 5.5, Exchange server 2000 and exchange server 2003 administration, implementation, and troubleshooting.
- Operating Systems: Windows Client OS (Windows XP, Windows 2000 Professional, Windows NT Workstation.
- Windows 98, Windows 95 & MS DOS), Windows 2000 Server, Windows 2000 Advanced Server, Windows NT Server, Windows 2003 Server and Windows 2008 Server. SUN Solaris and Linux.
- Networking Protocol: DNS, DHCP, WINS, TCP/IP, PPP and SLIP.
- VERITAS Clustering: VCS 4.1 for Windows.
- Enterprise Monitoring Tools: Nagios, HP OpenView & SolarWinds.
- Other Tools: Microsoft ISA Server 2000 and ISA 2004, Microsoft Antigen for Exchange with Advanced Spam Manager, Microsoft Systems Management Server 2003, BMC Patrol eHealth, HP Insight Manager, Veritas Backup Exec 9.1 & 10, Microsoft Operations Manager 2005, System Center Configuration Manager 2007, System Center Operations Manager 2007.