SALAMI TOSIN

ABU HOTELS

Zaria, Kaduna

01.2018 - 04.2022

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Directed promotion and brand loyalty efforts to build direct relationships with customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reviewed sales and gross profit report to assess company efficiency.
Monitored security to protect employees, customers and property.
Developed strategy to increase sales and drive profits.
Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Recognized staff for contributions to company success to foster engagement and increase productivity.