

Detail-oriented Business Education graduate with hands-on experience in customer service, administrative support, and coordination. Proven ability to manage tasks, handle client communications, and support daily business operations efficiently. Highly organized, adaptable, and eager to contribute to organizational growth while developing professionally in a structured work environment.
• Managed executive calendars, scheduled meetings, property inspections, and client appointments
• Handled client communications, including inquiries and follow-ups via WhatsApp and email
• Prepared and organized documents such as reports, contracts, invoices, receipts, and office records
• Coordinated meetings and inspections, liaising with clients, agents, tenants, and service providers
• Assisted with task tracking, reminders, and ensured smooth day-to-day operations for the executive
• Supported basic marketing activities, including updating listings and managing online property posts
• Confidentiality & Discretion in Handling Information
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Counseled debtors on payment options and arranged installment agreement • Contacted clients through calls, SMS, and emails regarding outstanding payments
• Negotiated repayment plans while maintaining professional relationships.
• Maintained accurate records of client interactions and payment update • Ensured consistent follow-up to improve recovery rates
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Microsoft Office Suite: PowerPoint, Excel, Word, Outlook* Customer Relationship Management (CRM)* Data Entry* Client Relations* Administrative Support* Classroom Management* Curriculum Development* Documentation and Record Keeping* Communication Tools: Zoom, Microsoft Teams, Slack* Google Workspace: Gmail, Google Drive, Google Docs, Sheets, Meet* Soft Skills: Task Prioritization, Customer Service, Research Teamwork, Adaptability, Attention to detail, and Organizational Skill
Problem-Solving, Stakeholder Engagement, Confidentiality, Excellent Communication, Good Interp Relationship, Teamwork, Critical thinking, Time Management and Leadership Skills.