Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Hi, I’m

SAIDAT AZEEZ SALEH

Lagos, Nigeria
SAIDAT AZEEZ SALEH

Summary

Skilled HR Assistant with experience in recruitment, employee relations, and benefits administration. Strong skills in communication, problem-solving, and maintaining confidentiality. Demonstrated ability to streamline processes for efficiency and contribute positively to team dynamics. Proven track record of fostering positive workplace culture through effective management strategies.

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

3
years of professional experience
1
Certification

Work History

RKY Careers
UK

Executive Assistant to the CEO
02.2024 - Current

Job overview

  • Provide comprehensive administrative support to the CEO, including calendar management and meeting coordination, resulting in a 30% increase in scheduling efficiency
  • Prepare detailed reports, presentations, and other documents for executive review, ensuring the presentation of error-free documents, achieving a 90% approval rate on the first submission
  • Manage communications, including email and phone calls, ensuring timely responses and follow-ups
  • Coordinate multiple projects simultaneously, delegate tasks, and monitor progress to ensure efficient workflow and timely completion, delivering 90% of projects on time and within scope
  • Organize company events and meetings, handling all virtual meetings and participant coordination, achieving 100% satisfaction from event attendees for seamless execution
  • Collaborate with the CEO to plan and execute strategic initiatives, utilizing data analysis and industry research to provide insights and recommendations which drive company growth and innovation
  • Liaise with the CEO and internal/external stakeholders, facilitating communication and ensuring alignment of objectives across departments and with partners.

Res Ipsa
US

HR Admin Assistant
07.2023 - 11.2023

Job overview

  • Simplified data entry processes into the company's database, enabling accurate and comprehensive records, which improved decision-making capabilities by N/A
  • Optimized a diverse array of products on Shopify, boosting online sales and enhancing customer engagement through targeted product placement, installing a robust tracking system for items shipped, which reduced shipment discrepancies by 30%
  • Implemented a new email management system that reduced inbox clutter and improved response time to internal and external queries by 30%
  • Maintained a complex executive calendar, organizing over 10 critical appointments annually, ensuring optimal time management
  • Coordinated cross-functional projects that enhanced operational workflows, directly boosting staff productivity by 10%
  • Enhanced communication channels by implementing a structured internal reporting framework, leading to a 30% reduction in internal email volume.

Nigeria Health Watch

Human Resources Executive
12.2022 - 11.2023

Job overview

  • Assisted in the recruitment process, including job postings and resume screening, coordinated interviews, facilitated the onboarding process for new employees, and ensured a smooth transition into the company
  • Maintained accurate and up-to-date employee records, including personal information, job roles, and performance evaluations, ensuring 100% compliance with data protection regulations
  • Coordinated training sessions and development programs for employees, tracking participation and evaluating the effectiveness of training initiatives, improving employee output by 17%
  • Ensured compliance with labor laws and company policies, coordinating the payroll processing activities by ensuring accurate and timely submission of timesheets, handling payroll queries, and maintaining payroll records.

Digital Witch Community

Customer/Sales Representative
04.2021 - 09.2023

Job overview

  • Managed customer inquiries and resolved issues swiftly, escalating complex cases promptly, which reduced average response time by 30% and improved resolution rates by N/A
  • Utilized effective communication to recommend products based on customer needs, contributing to a N/A increase in upsell and cross-sell revenue
  • Conducted virtual workshops to educate customers on product usage, resulting in a 10% improvement in product adoption and user satisfaction
  • Collaborated with cross-functional teams on marketing campaigns to drive sales, boosting campaign engagement by N/A and increasing sales conversions by 10%
  • Processed customer orders efficiently and updated customer relationship management (CRM) system, enhancing customer retention by 10% and ensuring order accuracy and timely delivery
  • Collected and analyzed customer feedback to improve service quality and customer experience, resulting in a 10% improvement in client satisfaction
  • Analyzed sales reports to identify trends and opportunities and collaborated with the sales team to achieve targets and goals, increasing sales team performance by N/A.

Upwork
Germany

Virtual Administrative Assistant
08.2022 - 01.2023

Job overview

  • Optimized daily operations, increasing Shopify store efficiency by 30% through streamlined processes and task automation
  • Utilized Klaviyo to design and execute email campaigns, achieving a 9% increase in email open rates and boosting conversion by 10%
  • Compiled data from various sources to create comprehensive reports and presentations, enhancing data accessibility and informed decision-making
  • Managed customer inquiries through email and telephone, maintaining a response time of less than 4 hours and achieving a 99% customer satisfaction rate
  • Generated weekly progress reports detailing tasks completed during the week, providing clear visibility to stakeholders and improving project tracking by 100%
  • Conducted thorough proofreading of website content & marketing materials and created compelling blog posts, increasing website traffic and maintaining a 98% error-free content rate
  • Managed administrative tasks, including calendar scheduling, travel arrangements, and expense reporting, and maintained digital filing systems, which reduced document retrieval time by 30%
  • Liaised with vendors and suppliers to negotiate contracts and manage orders, ensuring prompt delivery, which reduced costs by 16%.

Education

Kaduna Polytechnic

HND, Human Resources Management

University Overview

Federal Polytechnic, Bida

ND, Public Administration

University Overview

Kogi State University

OND, Mass Communication

University Overview

Skills

  • Detail-oriented
  • Administrative support
  • HR operations
  • Recruitment procedures
  • HR policy implementation
  • Workforce development
  • Data processing
  • Proofreading
  • Reporting systems
  • Microsoft Office Suite
  • Project management
  • Business management
  • HR support
  • Data entry
  • Time management
  • Reporting and documentation
  • Onboarding
  • Virtual assistance
  • Data management
  • Calendar management
  • Effective communication
  • Performance management
  • CRM systems
  • Google Suite
  • MS Teams
  • Basecamp
  • Canva design and development
  • Email management
  • Executive calendar management
  • Resume screening
  • Employee records management
  • Training coordination
  • Shopify store efficiency optimization
  • Klaviyo email campaigns
  • Brevo email campaigns
  • Data compilation and analysis

Certification

  • Administrative Human Resources | Linkedin
  • Communicating with Emotional Intelligence | Linkedin
  • Human Resource Management | Piston and Fusion Business Academy

Accomplishments

Accomplishments
  • Handled sensitive information with the highest level of confidentiality, ensuring all communications and documents are managed securely and in compliance with company policies.
  • Streamlined operational processes to enhance productivity, implementing tools and practices to optimize work flow and reduce administrative burdens on stakeholder management.
  • Developed and maintained key performance indicators (KPIs) to track the progress of strategic projects, providing regular updates and reports to senior management, highlighting successes and areas for improvement.

Timeline

Executive Assistant to the CEO
RKY Careers
02.2024 - Current
HR Admin Assistant
Res Ipsa
07.2023 - 11.2023
Human Resources Executive
Nigeria Health Watch
12.2022 - 11.2023
Virtual Administrative Assistant
Upwork
08.2022 - 01.2023
Customer/Sales Representative
Digital Witch Community
04.2021 - 09.2023
Kaduna Polytechnic
HND, Human Resources Management
Federal Polytechnic, Bida
ND, Public Administration
Kogi State University
OND, Mass Communication
SAIDAT AZEEZ SALEH