SAHEED ADELOKUN

• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives,tools and resource management.
• Successfully transitioned the NAAS(NOC -AS -A SERVICE) team with NSMC NOC
• Monitored key performance variables and made modifications to protocols in order to ensure uninterrupted network operations.
• Managed and modified 24-hour schedules of work for a team of 200 workers for telecom vital network operations
• Assured hands-on coaching along with leadership for team tasks associated with surveillance, service desk, rural phone service, and fiber operation

• Ensured seamless communication between cross-functional teams to facilitate smooth network operations.
• Oversaw routine maintenance activities ensuring minimal impact on network availability or user experience during execution.
• Improved network uptime by effectively managing and resolving incidents within prescribed timeframes.
• Maximized customer satisfaction by promptly addressing escalations from internal departments or external clients related to service outages or degraded performance events.
• Leveraged automation tools to streamline repetitive tasks in order to optimize resource utilization within the NOC team.
• Established effective communication channels for timely updates on incidents, maintenance activities, and other pertinent information impacting MTN Network
• Strengthened incident management capabilities through regular review meetings and process refinements.
• Reduced resolution times for critical issues, prioritizing tasks and coordinating team efforts.
• Spearheaded root cause analysis efforts following major incidents, identifying corrective actions to prevent recurrence.
• • Tracking daily performance of ROADM, BB, NFE and METRO Links
• Handle/ Escalate technical and personal issues to appropriate owner •
• Prepare internal report on improvement plan on fiber related issues
• Responsible for training of Fiber Surveillance and Incident Managers

• Pioneered the MTN SVMS NOC team's transition from MTN MS to MTN SVMS, as well as the recruitment, resource dimensioning, and integration
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Implemented staff training programs, improving employee performance and team cohesion.
• Effectively managed network performance reporting and dashboard, and supplemented the vital duties with extensive management of improvement opportunities to facilitate swift decision-making

• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Reconciled end-of-day Outages to determine accurate bucketlization and penalty
• Defined clear targets and objectives and communicated to other team members.

• Act as mentor/guide to shift partner

• Take full ownership of network faults identified while on shift

• Provide technical support & regular status updates to customers

• Interface & respond to customer and network technical requirements and issues

• Formulate & implement operation & maintenance solutions

• Solve issues to obtain customer satisfaction and improve the company’s professional image

• Organize & conduct operation & maintenance activities as per customer

• Coalition of both internal (BTS) and Radio BTS report• Contribute to the knowledge system database and share knowledge within the group

• Commitment to help new starters in resolving, logging and escalating outages and growing in technical knowledge