SAFIYA MANAL KATAGUM

•Baking and Menu Development: Creating and preparing all baked goods and café offerings from scratch.
•Customer Service and Order Fulfillment: Managing customer inquiries, processing orders, and ensuring satisfaction.
•Inventory and Financial Management: Sourcing ingredients, tracking expenses, and maintaining budgets.
•Marketing and Promotion: Managing social media and online presence to attract and retain customers.
•Operations Management: Overseeing all aspects of the home-based café, including compliance with hygiene standards.

• Promoted community involvement and volunteering among young people.
• Managed calendar and scheduled appointments for executives to attend meetings.
• Registered information on database to preserve accurate and updated details.
• Participated in staff meetings to discuss latest developments.
• Answered phone enquiries and directed phone calls to specific departments.
• Monitored stock to maintain consistent supply for inventory.
• Created presentations and important documents for staff meetings.
• Role modeled positive behavior and interpersonal skills.

• I was responsible for interviewing potential interns for the bank, calling for interviews and checking CVs and under marketing I was responsible for selling the bank to potential customers.
• Planned and executed internal and external launch events.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

• I was responsible for typing up reports on Microsoft Excel and submitting reports.
• Verified items billed against items received, following up with vendors to reconcile variances.
• Entered transactions into internal databases.

• Communicated professionally with patients to explain procedures and alleviate concerns.
• Greeted patients and provided appointment-related forms and paperwork.
• Carried out varied chairside support procedures while keeping patients calm and comfortable.
• Prepped patients and mastered instrument hand-offs to assist dentist during routine appointments.
• Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
• Sterilized dental tools and instruments between patients, maintaining impeccable hygiene standards.