Sado Idris Erick
Lagos
Summary
Highly skilled professional with extensive expertise in Microsoft Office Suite, CRM Software proficiency, and Project Management. Adept at managing Google Workspace, Canva, and Social Media Management to enhance productivity and engagement. Proven ability in Appointment Setting, Email Management, Calendar Management, Data Entry, and Transcribing. Committed to leveraging skills to drive organizational success and efficiency.
Offering strong organizational and communication skills, backed by ability to manage multiple tasks and coordinate team efforts. Knowledgeable about project management principles, timelines, and resource allocation. Ready to use and develop problem-solving, leadership, and time-management skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Volunteer Project Cordinator
Nuturing Hands Africa
Lagos
07.2024 - Current
- Organized volunteer schedules, maintained communication with team members and tracked project milestones to ensure successful event execution.
- Developed promotional materials and managed social media accounts, increasing community engagement and awareness of events.
- Collaborated with team leaders to streamline administrative processes, enhancing overall efficiency
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Delegated tasks among team members effectively, promoting productivity.
- Monitored project timelines to avoid delays.
Customer Service Representative
BTO Group
02.2023 - 10.2023
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Enhanced communication channels through regular updates on company policies and promotions.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Mnaged over 50 customer calls per day
Administrative support officer
Luisant Blu Company
Lagos
03.2021 - 12.2022
- Booked travel arrangements ensuring minimum disruption to business activities.
- Managed correspondence for enhanced communication within the organisation.
- Arranged staff training sessions for enhancement of skills and knowledge base.
- Assisted colleagues to meet project deadlines ahead of time.
- Increased productivity with effective delegation of tasks.
- Drafted internal memos, improving transparency and information flow.
- Coordinated meetings to foster collaboration between departments.
Education
Bachelor of Science - Computer Science
Adekunle Ajasin University
Ondo State Ngiria 10.2014 - 10.2018
Skills
- Microsoft Office Suite
- CRM Software proficiency
- Project Management
- Google Workspace
- Canva
- Appointment Setting
- Email Management
- Calendar Management
- Social Media Management
- Data Entry
- Transcribing
Languages
English
Fluent
Affiliations
- Reading
- Travelling
- Listening to music
Certification
ALX Virtual Assistant Certificate
References
References available upon request.
Timeline
Volunteer Project Cordinator
Nuturing Hands Africa
07.2024 - Current
Customer Service Representative
BTO Group
02.2023 - 10.2023
Administrative support officer
Luisant Blu Company
03.2021 - 12.2022
Bachelor of Science - Computer Science
Adekunle Ajasin University
10.2014 - 10.2018
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