SADIQ AMINU
Tarauni,Nigeria
Summary
Dedicated professional with expertise in handling difficult customers and maintaining a calm composure under pressure. Demonstrates exceptional time management and rapid decision-making skills, ensuring efficient complaint resolution and customer satisfaction. Proficient in Microsoft Office, with a strong understanding of company policies and customer rights. Adept at problem-solving and team leadership, with a focus on analysing customer needs to enhance service delivery. Committed to leveraging skills in multi-tasking and patience to achieve career growth in customer service management.
Overview
10
10
years of professional experience
Work history
Customer Care Representative
BellokanoNig Ltd.
Kano, Nigeria
01.2016 - Current
- Established harmonious relationship with customers to encourage business repeats.
- Delivered exceptional service with timely responses to queries.
- Prioritised tasks to meet and exceed company objectives and goals.
- Managed high-volume customer inquiries in a professional manner.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Fostered trust and loyalty through honest communication with customers.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
- Promoted cross-departmental collaboration for improved service delivery.
- Handled sensitive information confidentially to protect customer privacy rights.
- Offered prompt solutions to maintain customer satisfaction.
- Obtained feedback from customers to improve service experience.
Education
Higher National Diploma - Marketing
Kano State Polytechnic
kano,Nigeria 01.2017 -
Master of Business Administration - Project Management
Dangote Business School (Bayero University Kano)
Kano, Nigeria 01.2020 - 10.2024
Skills
- Handling difficult customers
- Calm composure
- Time management expertise
- Patience under pressure
- Knowledge of company policies
- Rapid decision-making
- Knowledge of customer rights
- Problem-solving
- Team Leadership
- Complaint resolution
- Microsoft Office
- Customer needs analysis
- Multi-tasking
Languages
English
Fluent
Hausa
Fluent
Timeline
Master of Business Administration - Project Management
Dangote Business School (Bayero University Kano)
01.2020 - 10.2024
Higher National Diploma - Marketing
Kano State Polytechnic
01.2017 -
Customer Care Representative
BellokanoNig Ltd.
01.2016 - Current
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