Jeeshma A K
Cochin,India
Summary
A highly motivated and dynamic professional with more than 9 years of experience in Service and Sales Industry. I am seeking a competitive and challenging environment where I can serve the organization and establish an enjoyable Carrer for myself
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work history
Investment Banking_Pioneer Relationship Manager
Indusind Bank
Cochin, India
09.2024 - Current
- HNI client relationship management, financial planning and advisory services, portfolio management and risk management
- Identifying and cultivating potential leads and new clients
- Managing investment portfolios based on client objectives and risk profiles
- Cross selling banking products to enhance revenue and deepen customer relationship
- Customer wallet size enhancement
Retail Branch Banking_Sales & Relationship Manager
HDFC Bank Limited
Cochin, India
09.2020 - 09.2024
- Quality sourcing & deepening relationship through cross selling as per financial needs
- Managing Preferred and Imperia Portfolio
- Additional revenue generation from existing portfolio
- Acquiring & providing premier banking services to HNW customers
- Retain the most profitable relationships of the branch
- Complaint handling & enhancing customer liability values
- Ensuring HNW customers are contacted regularly
- Attrition control & customer wallet size enhancement.
Enterprise Relationship Manager
Vodafone Idea Limited
Cochin, India
12.2018 - 08.2020
- Overall Collection and Retention of Enterprise accounts
- Additional revenue generation from existing corporate customers
- Bad debt control and entire bucket collection
- Driving collection and service of enterprise accounts
- Relationship Management and Churn Management
Zonal Postpaid Manager
Idea Cellular Limited
Calicut, India
01.2018 - 11.2018
- Driving collection and service through assigned team and managing agency staffs
- Recruitment of agency staffs and conducting training
- Driving overall collection activities of the zone through various tools
- Postpaid customer life cycle management
- Bad debt control, entire bucket collection and retention of postpaid customers
- Agency pay-out processing on performance basis.
Credit Verification Manager
Idea Cellular Limited
Calicut, India
09.2015 - 12.2017
- Validating quality of profiling and driving TAT through assigned team
- Ensuring quality of Postpaid acquisition through assigned team
- Driving postpaid activation TAT with proper documentation
- Managing and reviewing of agency staffs in terms of performance
- Recruitment of agency staffs and providing process training
- Agency pay-out processing on performance basis
- Driving E-KYC and digital penetration
Education
MBA - Finance and HR
Centre for management studies
Kannur, KLBachelor of Science - Physics
KMM Govt Womens College
Kannur, KLSkills
- Customer Service
- Team Leadership
- Devising business strategies
- Engaging communicator
- Training and Development
- Time management
- Adaptability
- Management skills
- Developing relationships
- Computer Proficiency
- Excellent work ethic
- Strong interpersonal skills
- Excellent communication skills
Accomplishments
- Always on top 3 among RM scorecard consistently in HDFC Bank.
- Secured SC (Strong contributor) rating for the very first year (2020-2021) with HDFC bank, EC (Exceptional contributor) rating for the consecutive year (2021-22) and EC+KP (Key Performer) rating for FY (2022-23)
- HDFC bank Circle Elite Club winner.
- HDFC Bank- MDRT Winner South Korea 2022-23
- Won Majority of contests launched by HDFC Bank – CASA/LI/Retail Assets Etc.
- Secured EE (Exceed Expectation) rating from very first year (2016-17) at Idea cellular Ltd, And highest rating consecutively for 4 years.
- Excellence award winner for topping Collection at VIL.
- Reduced Bad Debt percentage to -0.5% from 2.6% of Calicut and Wayanad district by implementing quality collection strategies.
- Project completion in My Idea App Penetration among customers.
- Driven Postpaid Re-verification for the zone with 100% channel participation, first in the circle.
- Recommended for Excellence Award two times for consistent reduction of bad debt and quality of profiling (Idea Cellular Limited).
- Recognized for upselling business products in existing accounts at VIL.
- Circle Kaizen star award winner
Languages
English
Malayalam
Hindi
Tamil
Custom
- Travel
- Reading
- Photography
- Dance
Timeline
Investment Banking_Pioneer Relationship Manager
Indusind Bank
09.2024 - Current
Retail Branch Banking_Sales & Relationship Manager
HDFC Bank Limited
09.2020 - 09.2024
Enterprise Relationship Manager
Vodafone Idea Limited
12.2018 - 08.2020
Zonal Postpaid Manager
Idea Cellular Limited
01.2018 - 11.2018
Credit Verification Manager
Idea Cellular Limited
09.2015 - 12.2017
Bachelor of Science - Physics
KMM Govt Womens College
MBA - Finance and HR
Centre for management studies
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