RUTH ESE ENAOHWO
Landscape Avenue ,yonkers, New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Support
Tecno Mobile Inc
03.2017 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chemistry Teacher
Delta State University.
06.2011 - 11.2014
- Increased student interest in chemistry by incorporating hands-on experiments and activities into lessons.
- Developed engaging lesson plans for diverse learners, resulting in improved comprehension and achievement.
- Collaborated with colleagues to create interdisciplinary projects, promoting a deeper understanding of chemistry across subjects.
- Mentored students individually, guiding them towards academic success and personal growth.
Education
Bachelor In Science (lndustrial Chemistry - Chemical Engineering
Delta State University
Nigeria 06.2014
Skills
- Call Management
- Product Knowledge
- Complaint resolution
- Appointment Scheduling
- Information Security
- Prioritization
- Customer Relationship Management (CRM)
- International sales support
- Conflict Mediation
- Key holder experience
- Live chat support
Languages
English
Advanced (C1)
Timeline
Customer Service Support
Tecno Mobile Inc
03.2017 - 06.2023
Chemistry Teacher
Delta State University.
06.2011 - 11.2014
Bachelor In Science (lndustrial Chemistry - Chemical Engineering
Delta State University
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