Ruth Solomon
Customer Service And Administrative Suppport
Port Harcourt,Rivers
Summary
Knowledgeable and dedicated customer service and administrative professional with extensive experience in the service industry. Committed to improving efficiency by maintaining and developing administrative and procedural processes, maintaining customer satisfaction, and contributing to company success. Articulate, energetic, and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed, and process optimization. Successful at achieving sales objectives with consistency. Offering 3 years of experience providing quality customer and administrative support to clients.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Golden Enzymes Limited
Port Harcourt, Rivers-NG
01.2020 - Current
- Educated clients on products and services, maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer call, independently resolving 80% of issues.
- Resolved over 30 customer tickets issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
- Upsold products and services to increase company revenue by 20% beyond monthly targets.
- Served customers with knowledgeable, friendly support at every stage, recommended products and services to customers, and suggested other options if preferred product was unavailable.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Sought out training opportunities to enhance customer relationship management abilities, improve customer retention rates, and further boost customer satisfaction scores.
Customer Care Assistant
Topchoice Fitness Store Ltd
Port Harcourt, Rivers-NG
03.2019 - 01.2020
- Monitored phone and electronic database systems for incoming customer inquiries and kept accurate records of all customer interactions and transactions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Coordinated timely responses to online customer communication and researched complex issues.
- Drove sales by educating customers about products and services.
- Exceeded 80% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Maintained 30% conversion rate on turning incoming calls into scheduled appointments with qualified lead managers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customers' preferences.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Accurately tracked and recorded customer interactions in CRM platform.
- Helped large volume of customers every day with right positive attitude and focus on customer satisfaction.
Front Office Assistant
Michelin Autocare Co. LTD
Lagos, NG
11.2017 - 01.2019
- Acted as liaison between organization and external customers and explained services, policies, rationale for decisions, and company actions to clients.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Took more than 20 incoming calls per day, providing information, and routed callers to correct personnel.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained 100% accuracy while updating databases with clients' data and verifying report changes.
- Professionally transcribed and organized information in letters and memoranda to assist in preparing speeches and presentations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to line manager.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
School Administrative Officer
Solard Group of Schools
Lagos, NG
01.2016 - 09.2017
- Coordinated schedules, arranged meetings, distributed memos, and reports to keep departments updated.
- Directed day-to-day operations for educational programs and supervised support staff to delegate assignments and evaluate performance.
- Supported teachers in learning and applying new classroom skills through meaningful professional development.
- Met with parents of prospective students to discuss student needs and school offerings.
- Ensured that database and records were updated through best practices to maximize internal processes and flow of activities.
- Checked instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Recruited and hired amazing teachers to support special needs students.
- Served as liaison between parents and students.
- Scheduled educational extracurricular activities and social events to drive mission and values of institution.
- Developed and implemented plans to minimize misbehavior and maximize learning in school of 500 school students.
Education
Bachelor of Science - Microbiology
Crawford University
Ogun State 10.2010 - 07.2014
Skills
Complaint resolution
CRM
Order fulfillment
Professional telephone demeanor
Administrative support
Filing and data archiving
Conference planning
Mail handling
Outbound and inbound calls
Effective prospecting
Scripted calls
Appointment Scheduling
Cold Calling
Customer and client relations
Google Drive, Doc, Sheet, Form
Stock management
Certification
Inbound, Hubspot Academy.
Timeline
Inbound, Hubspot Academy.
11-2021
Improve your Business Productivity with Google Apps, Udemy.
11-2021
Introduction to CRM with Hubspot, Coursera.
10-2021
Customer Service Representative
Golden Enzymes Limited
01.2020 - Current
Customer Care Assistant
Topchoice Fitness Store Ltd
03.2019 - 01.2020
Front Office Assistant
Michelin Autocare Co. LTD
11.2017 - 01.2019
School Administrative Officer
Solard Group of Schools
01.2016 - 09.2017
Bachelor of Science - Microbiology
Crawford University
10.2010 - 07.2014