Ruth Moses
Port Harcourt
Summary
Results-driven Management Professional with expertise in optimizing business operations and team coordination. Proven success in increasing customer retention through effective client relations and efficient workflow management. Strong communicator focused on delivering high-quality service and maintaining accurate records.
Overview
15
15
years of professional experience
Work History
Operations & Business Manager
Combs and Styles Salon
Calabar
01.2020 - 12.2025
- Led and supervised a team of styling staff, ensuring clear daily workflows and high service quality.
- Handled end-to-end human resources, including hiring, performance reviews, and shift scheduling.
- Managed customer support inquiries and resolved client issues, boosting repeat visits by 25%.
- Maintained precise digital records, including daily sales, stock inventory, and expense tracking.
- Utilized Google Workspace to coordinate appointments, organize staff calendars, and streamline communications.
- Optimized store workflows, which cut customer waiting times and improved overall resource efficiency.
Lead Classroom Teacher
Bethel Crèche and Primary School
Calabar
01.2012 - 12.2014
- Coordinated daily activities and developed organized lesson plans for early childhood groups.
- Communicated updates directly to parents regarding development, building strong school trust.
- Managed administrative records, including attendance files, grading sheets, and student assessments.
- Applied strong conflict resolution skills to handle classroom challenges and support team cohesion.
Retail Sales Representative
One Love Boutique
Calabar
11.2010 - 12.2011
- Served as primary contact for clients, resolving inquiries to enhance customer satisfaction and boost merchandise sales.
- Organized inventory layouts and tracked visual displays to effectively showcase high-margin retail products.
- Managed cash registers and cross-checked daily sales ledgers, ensuring accurate financial reporting.
Education
Bachelor of Science (B.Sc.) - Plant and Ecological Science
University of Calabar
Calabar, Nigeria01-2019
Skills
- Leadership & Management
- Human Resource Management
- Staff Supervision
- Team Coordination
- Data Entry & Records
- Time Management
- Problem Solving
- Customer Support
- Client Relations
- Communication Skills
- Microsoft Office
- Google Workspace
- Team leadership
- Human resources
- Customer service
- Data management
- Workflow optimization
- Sales strategy
- Inventory management
- Client relations
- Performance tracking
- Effective communication
- Time management
- Problem solving
- Staff training
- Logistics management
- Client relationship management
- Business development
- Customer retention
- Decision-making
- Employee motivation
- Staffing level maintenance
- Verbal and written communication
- Strategic planning
- Team building and leadership
- Employee management
- Business administration
- Data confidentiality
- Operational leadership
Key Skills
Human Resource Management: Skilled in onboarding, supervising, and assigning daily tasks to staff members., Staff Supervision: Experienced in evaluating performance, tracking goals, and building strong team unity., Team Coordination: Adept at aligning group efforts to meet business goals and maintain high work standards., Data Entry & Records: Proficient in tracking financial logs, keeping inventory, and managing digital databases., Time Management: Highly organised with a proven ability to prioritise tasks and meet tight deadlines., Problem Solving: Strong troubleshooting abilities to resolve operational blocks and workflow issues quickly., Customer Support: Dedicated to providing top-tier service and resolving client complaints with poise., Client Relations: Capable of building long-term relationships that increase customer loyalty., Communication Skills: Excellent verbal and written skills for reporting to stakeholders and guiding teams., Microsoft Office: Advanced knowledge of Word, Excel, and PowerPoint for reporting and data analysis., Google Workspace: Experienced with Drive, Docs, Sheets, and Calendar for remote team collaboration.
Timeline
Operations & Business Manager
Combs and Styles Salon
01.2020 - 12.2025
Lead Classroom Teacher
Bethel Crèche and Primary School
01.2012 - 12.2014
Retail Sales Representative
One Love Boutique
11.2010 - 12.2011
Bachelor of Science (B.Sc.) - Plant and Ecological Science
University of Calabar