Ruth Kalu
Abuja,Nigeria
Summary
Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telemarketer
EON Global Telecom
Abuja, Nigeria
07.2024 - Current
- Apply persuasive skills to close high-value sales deals.
- Engage prospects to drive them through the sales funnel.
- Collaborate cross-departmentally for sales optimization.
- Ensure customer satisfaction through exceptional service.
- Keep accurate records of sales activities, customer interactions, and transactions in the CRM system.
Administrative Officer
Solid Mineral Resources International Limited
Abuja, Nigeria
02.2022 - 12.2023
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
Telemarketer / Remote
Premier Producers Group
Abuja, Nigeria
01.2023 - 05.2023
- Utilize effective sales techniques to persuade prospects and close sales deals.
- Follow up with leads and prospects through various communication channels to move them through the sales pipeline.
- Collaborate with the sales team and other departments to optimize sales strategies and achieve collective goals.
Customer Service Executive
Prince World Int'l Ventures
Abuja, Nigeria
03.2018 - 12.2019
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Customer Service Representative / Sales Representative
Livamac Glo Dealer LTD
Abuja, Nigeria
02.2011 - 12.2012
- Proactively anticipated customer needs and swiftly resolved issues to enhance satisfaction.
- Cultivated and sustained strong relationships with customers, staff, and vendors.
- Efficiently addressed escalated inquiries and complaints through customer interaction.
- Leveraged actionable insights to maintain high customer satisfaction and propose solutions.
- Conducted follow-ups to boost satisfaction and gather valuable service feedback.
- Collaborated with teams and departments to share knowledge and optimize the customer experience.
Education
BSc - Political Science
National Open University of Nigeria
Abuja, NigeriaSkills
- Teamwork
- Listening Skills
- Time Management
- Problem Solving
- Typing
- Empathy
- CRM Utilization
Certification
- Customer Success Fundamentals
- Customer Success Relationship Management (CRM)
- Aleph Group, Inc Digital Ad Certificate - Digital Marketing
Hobbies and Interests
- Singing
- Research
- Yoga
Languages
English
Personal Information
- Gender: Female
- Nationality: Nigerian
Languages
English
Beginner
A1
Timeline
Telemarketer
EON Global Telecom
07.2024 - Current
Telemarketer / Remote
Premier Producers Group
01.2023 - 05.2023
Administrative Officer
Solid Mineral Resources International Limited
02.2022 - 12.2023
Customer Service Executive
Prince World Int'l Ventures
03.2018 - 12.2019
Customer Service Representative / Sales Representative
Livamac Glo Dealer LTD
02.2011 - 12.2012
BSc - Political Science
National Open University of Nigeria