- English (Fluent)
- Yoruba (Native)
Open to work
RUKAYAT Adedoyin
Lagos,Nigeria
Work preference
Summary
Detail-oriented banking operations professional with experience in cash management, transaction processing, cheque processing, customer service, and daily branch operations. Holds a Bachelor of Education (B.Ed.) in Educational Management with Second Class Upper Division from Tai Solarin University of Education, completed in 2023. Demonstrates attention to detail, communication, record-keeping, and problem-solving skills, with practical experience following banking procedures and compliance requirements. Committed to continuous professional development, including IFRS training, and interested in contributing to banking, finance, fintech, and business operations.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work history
Bank Operation Officer
United Bank Of Africa
Nigeria, Lagos
2025.06 - Current
- Led teams to achieve daily targets through strategic collaboration.
- Oversaw balance of vaults and ATMs, ensuring optimal cash availability for operations.
- Drove improvements in customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved queries with extensive product knowledge, enhancing customer experience.
- Sourced potential sales leads while delivering outstanding service.
- Executed daily cash drawer reconciliation to maintain financial accuracy.
- Spearheaded marketing campaigns to boost brand visibility and engagement.
- Managed updates to customer databases to ensure data integrity and accessibility.
- Attended to over 40 customers per day.
Admin And Operations Virtual Assistant
APX Skill Up Institue
Ipaja, Lagos
2024.03 - Current
- Administered social media accounts to support day-to-day brand visibility activities.
- Generated invoices and processed payments to maintain steady cash flow.
- Conducted online research for projects to support informed day-to-day decisions.
- Delivered customer support by telephone and email to improve satisfaction.
- Ran errands for executives to keep focus on strategic work.
- Coordinated follow-ups with team members to complete tasks on time.
Education
Bachelor of Education (B.Ed.) - Educational Management
Tai Solarin University of Education
NigeriaSkills
- Operations management and talent administration
- Policy adherence and regulatory compliance
- Records management and resource allocation
- Collaboration and stakeholder engagement
- Conflict resolution and critical problem solving
- Detail orientation
- Proficiency in Microsoft Office Suite
- Expertise in core banking applications
- Verification and data entry
- Client relationship handling
- Project coordination tools
- Technical proficiency
- Virtual meeting facilitation
Languages
Beginner
English
Fluent
Yoruba
Native
Affiliations
- Reading
- Exploring
Certification
Institute of Chartered Accountants of Nigeria (ICAN) — In View, Jobberman Soft Skills Training- Completed
REFERENCES
Available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Bank Operation Officer
United Bank Of Africa
2025.06 - Current
Admin And Operations Virtual Assistant
APX Skill Up Institue
2024.03 - Current
Bachelor of Education (B.Ed.) - Educational Management
Tai Solarin University of Education