Open To Work
ROSHEDAH ROMOKE ALABI
Ibadan,Ibadan, Nigeria
Summary
Dedicated Customer Service Representative experienced in enhancing organizational success through teamwork and collaboration. Established rapport with clients by delivering exceptional support and maintaining high customer satisfaction levels. Focused on exceeding expectations through effective communication, problem-solving, and relationship-building.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
ALAJE CONNECT
Ibadan, Nigeria
01.2023 - Current
Teacher's Assistant
Tender Scholar Castle, Ibadan,Nigeria
Ibadan , Nigeria
01.2024 - 11.2025
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted lead teacher in developing engaging lesson plans and activities.
- Collaborated with educators to tailor instructional materials for diverse learners.
- Supported classroom teacher in managing a diverse classroom of students.
- Supported classroom management by maintaining a positive learning environment.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supervised students during playtime and guided safe interactions among peers.
- Organized classroom resources and ensured materials were readily available.
- Managed the distribution and collection of textbooks and other teaching materials.
- Participated in professional development workshops to enhance teaching skills.
Education
National Diploma - Library and Information Science
Federal Polytechnic Ede
OsunSecondary School Leaving Certificate -
Ta’awunu Group of School
IwoSkills
- Customer service
- Sales support
- Relationship management
- Task execution
- Ability to work under pressure
- Teamwork
- Efficient
- Resourceful
- Planning
- Organizational skills
- Complex assignments
- Competent user of computer
- Microsoft Word
- Internet
- Leadership Skills
Educational Institutions
- Federal Polytechnic Ede Osun states (OND), 05/21
- Ta’awunu Group of School Iwo.(SSCE), 05/17
Capabilities
Ability to execute tasks under established policies., Ability to work under pressure and work as a team., Self-motivated, efficient, resourceful, and trustworthy., Hardworking and goal oriented with great interpersonal relationship skills., Able to plan, organized and complete complex assignments with no or minimum supervision., Decisive yet flexible in responding to constantly changing in assignments., Competent user of computer: Microsoft word and internet, Proficient in reading, writing and speaking English and Yoruba languages.
Personal Information
Hobbies: Studying, Travelling, Surfing the internet
Languages
English
Intermediate
B1
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$10/hr - $30/hrTimeline
Teacher's Assistant
Tender Scholar Castle, Ibadan,Nigeria
01.2024 - 11.2025
Customer Care Representative
ALAJE CONNECT
01.2023 - Current
National Diploma - Library and Information Science
Federal Polytechnic Ede
Secondary School Leaving Certificate -
Ta’awunu Group of School