Rose Odey Ndifon
Lagos
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Kristabel Hotel And Suites
06.2019 - Current
- Coordinated with vendors for repair and maintenance of hotel.
- Managed lost and found items to assist guests with retrieving belongings.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hotel Front Desk Receptionist
EMERALD HOTELS
05.2017 - 04.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Capital High School
Rivers StateSkills
- Making Reservations
- Front Desk Management
- Room Assignments
- Greeting Guests
- Payment Handling
- Check-Ins and Check-Outs
- Customer Service
- Room Booking
- Hotel Services and Hospitality
- Critical Thinking
- Tour Arrangements
Languages
English
Native language
Timeline
Hotel Front Desk Clerk
Kristabel Hotel And Suites
06.2019 - Current
Hotel Front Desk Receptionist
EMERALD HOTELS
05.2017 - 04.2019
High School Diploma -
Capital High School
Similar Profiles
ABHILASH VALIYA VEETILABHILASH VALIYA VEETIL
Front desk operator at Royal Inn & Suites, Royal Inn & Suites HotelFront desk operator at Royal Inn & Suites, Royal Inn & Suites Hotel
Sevane TashdjianSevane Tashdjian
Accountant at Saifi Pearl -Saifi Suites Hotel, Oakridge Hotel and Ni Caffe FaqraAccountant at Saifi Pearl -Saifi Suites Hotel, Oakridge Hotel and Ni Caffe Faqra
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites