Driving, traveling ,cleaning
Rosemary Etsenumhe
Business Management
Abuja,Abuja
Summary
Dynamic professional with extensive experience in office management and customer relations, notably at Peemos Hotel Warri. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and organization skills. Certified Microsoft Office Specialist, adept at data entry and maintaining confidentiality while managing multiple tasks under tight deadlines.
Overview
2
2
Certificates
2026
2026
years of professional experience
Work History
Consultant/General Manager
Kentlois Hotel Warri
Warri, Delta state
07.2025 - 09.2025
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
General Manager
Roks Guest House Warri
Warri, Delta state
01.2023 - 10.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Receptionist/HOD
Peemos Hotel Warri
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved data privacy compliance with meticulous management of sensitive information.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
Stock Representative
Amazing Place Supermarket,wuse2,Abuja
FCT, Abuja
01.2012 - 01.2013
- Minimized losses due to outdated or damaged products by implementing a robust rotation system and promptly addressing any issues discovered during audits.
- Improved inventory accuracy by conducting regular stock audits and implementing efficient organization systems.
- Maximized available storage space by strategically organizing products based on size, weight, and demand patterns.
- Reduced stock discrepancies by diligently tracking inventory movements and updating database records accordingly.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Compiled reports of cost factors such as labor, production and equipment.
Education
Higher National Diploma - Business Administration And Management
12.2016
Skills
Data entry
Telephone skills
File management
Office management
Time management
Technical support
Organization skills
Microsoft office specialist certified
Problem-solving
Certification
Dorben computer training
Interests
Timeline
Consultant/General Manager - Kentlois Hotel Warri
07.2025 - 09.2025
General Manager - Roks Guest House Warri
01.2023 - 10.2024
Stock Representative - Amazing Place Supermarket,wuse2,Abuja
01.2012 - 01.2013
Auchi Polytechnic Auchi - Higher National Diploma, Business Administration And Management
Receptionist/HOD - Peemos Hotel Warri