Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Rosemary Etsenumhe

Rosemary Etsenumhe

Business Management
Abuja,Abuja

Summary

Dynamic professional with extensive experience in office management and customer relations, notably at Peemos Hotel Warri. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and organization skills. Certified Microsoft Office Specialist, adept at data entry and maintaining confidentiality while managing multiple tasks under tight deadlines.

Overview

1
1
Certification

Work History

Receptionist/HOD

Peemos Hotel Warri
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Organized, maintained and updated information in computer databases.

General Manager

Roks Guest House Warri
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Consultant/General Manager

Kentlois Hotel Warri
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.

Stock Representative

Amazing Place Supermarket,wuse2,Abuja
  • Minimized losses due to outdated or damaged products by implementing a robust rotation system and promptly addressing any issues discovered during audits.
  • Enhanced customer satisfaction with timely order fulfillment through effective coordination with sales and shipping departments.
  • Championed a safety-first culture within the warehouse by promoting awareness and adherence to established guidelines, resulting in reduced incidents and injuries.
  • Supported supply chain initiatives through diligent monitoring of inbound shipments and accurate verification of received goods against purchase orders.
  • Improved inventory accuracy by conducting regular stock audits and implementing efficient organization systems.
  • Consistently met or exceeded performance metrics for stock handling tasks, contributing to overall operational excellence within the company.
  • Maximized available storage space by strategically organizing products based on size, weight, and demand patterns.
  • Reduced stock discrepancies by diligently tracking inventory movements and updating database records accordingly.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Compiled reports of cost factors such as labor, production and equipment.

Education

Higher National Diploma - Business Administration And Management

Auchi Polytechnic Auchi, Auchi
12.2016

Skills

Data entry

Certification

Dorben computer training

Interests

Driving, traveling ,cleaning

Timeline

Dorben computer training

08-2012
Receptionist/HOD - Peemos Hotel Warri
General Manager - Roks Guest House Warri
Consultant/General Manager - Kentlois Hotel Warri
Stock Representative - Amazing Place Supermarket,wuse2,Abuja
Auchi Polytechnic Auchi - Higher National Diploma, Business Administration And Management

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