Rosemary Aguiyi Ironsi
Abuja
Summary
Dynamic result oriented individual with hands-on experience in International Education and talent for navigating challenges. A leader, that brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Regional Recruitment Representative- West Africa
Toronto Metropolitan University
01.2022 - Current
- Increased student inquiry numbers through direct marketing and relationship and enrolment numbers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Conducted webinars and info sessions for prospective students and supporters on important entry requirements and information about TMU changes, improving public understanding and compliance.
- Attended local events and fairs, executed high school visits, and conducted webinars promoting Toronto Metropolitan University
- Developed positive and productive relationships with education agents through touch points such as office visits and counsellor training sessions.
- Actively recruited and assisted prospective students to complete the required steps involved in the application process for Toronto Metropolitan University
- Maintained consistent and prompt communications with Toronto Metropolitan University staff and prospective students
- Provided regular in-market updates on recruitment activities, addressed inquiries, and provided recommendations on how to continuously improve Toronto Metropolitan University's market positioning
West Africa Representative
Durham College of Applied Arts and Technology
05.2014 - 04.2020
- West Africa admissions office: processing and issuing application decisions to students in the region
- Actively promote Durham College programs and services by using local market intelligence college approved promotional material
- Handled all administrative work concerning admission applications and recruitment for Ghana, Nigeria Cameroon, and Gambia
- Responsible for execution of over 5 key recruitment strategies to grow student numbers and increase leads as well as engaging with key stakeholders to capitalize on business development
- Assisted prospective students to complete required steps involved in the application process for Durham College
- Develop new and maintain old key relationships with key stakeholders to enhance recruitment objectives
- Maintained communications with HQ as part of the overseas team for Durham College international
- Provide regular in-market updates on recruitment activities, address inquiries
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Divisional Manager
PFL Education
03.2012 - 05.2014
- Supervised and advised on local conditions affecting the operations and recruitment outcomes for the division in PFL offices of operation in Africa- Ghana, Kenya and Nigeria
- Established 30 new productive partnerships with key stakeholders, contributing to overall business success.
- Increased employee retention rates by creating a positive work environment that fostered professional development opportunities.
- Streamlined divisional operations for increased efficiency through process improvement initiatives.
- Introduced prospective students to new opportunities and relationships that provide extended support in PFL offices of operation in Africa- Ghana, Kenya and Nigeria
- Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
- Responsible for bringing together an integrated multi-channel recruitment plan for PFL offices- Ghana, Kenya and Nigeria
- Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
- Working with colleagues across offices to ensure adequate service delivery by providing Training and Development to all PFL staff on NA division and partners in PFL offices of operation in Africa- Ghana, Kenya and Nigeria
North Am.Education Counsellor/Student Recruitment Officer
PFL Education
03.2010 - 02.2012
- Conducted over 400 thorough pre-applications screenings, including reference checks, academic background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies and admission requirements.
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
- Facilitated timely feedback exchanges between prospective student and College's and University admissions teams throughout the applications process, for 2 years fostering positive candidate experiences regardless of outcome.
- Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies for over 30 partner institutions
Administrative Assistant
National Human Rights Commission
04.2009 - 02.2010
- Joined the team for staff appraisal exercise within the commission for over 350 staff members
- Managed communication/infrastructure within the commission
- Managed Batch 'A' Corps members' advocacy group within the commission
Education
Bachelors of Arts Hons - Political Science with Sociology
University of Ghana
Legon GhanaCertificate - Conflict Analysis, Negotiation and Conflict Management, Interfaith Conflict Resolution
United States Institute of Peace (USIP)
Washington, DCSkills
- Sales Management
- Goal-oriented mindset
- Customer support
- Customer relations
- Reporting and Analysis
- Market Planning
- Lead Generation
- Customer Relationship Management
- Student Outreach
- Alumni Relations
- Data entry proficiency
- Time management
Languages
English
Native language
Igbo
Advanced
C1
French
Elementary
A2
Timeline
Regional Recruitment Representative- West Africa
Toronto Metropolitan University
01.2022 - Current
West Africa Representative
Durham College of Applied Arts and Technology
05.2014 - 04.2020
Divisional Manager
PFL Education
03.2012 - 05.2014
North Am.Education Counsellor/Student Recruitment Officer
PFL Education
03.2010 - 02.2012
Administrative Assistant
National Human Rights Commission
04.2009 - 02.2010
Bachelors of Arts Hons - Political Science with Sociology
University of Ghana
Certificate - Conflict Analysis, Negotiation and Conflict Management, Interfaith Conflict Resolution
United States Institute of Peace (USIP)
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