Rosemary Adeoye

• Plans and coordinate all ground handling activities during aircraft turnaround(arrival to departure)in safe ,timely,efficient and professional manner to meet on-time performance goals and high levels of customer satisfaction during flight operation.
• In Yola station,currently manage local flights en-routing Lagos,Abuja and Yola.which includes Maxair,NGeagle and Aerocontractors airline and other Ad-hoc flights ,minimum of four flights daily.
• Verify all pre-arrival preparations are in place:gates/parking stands,GSE (Ground Support Equipment),and service terms.
• Manage and monitor turnaround milestones: passenger disembarkation,baggage offload,catering,fueling,cleaning,loading,boarding,push-back and departure.
• Act as the central point of contact between all stakeholders including airline representatives,flight crew,ground handling units(passenger,baggage,cargo,ramp,fueling,catering,cleaning)security

and airport agencies during turnaround.

• Coordinates and maintain clear communication with team leaders,load controllers,flight dispatch,and other ramp service teams to execute the aircraft turnaround plan, to achieve efficient turnaround times and facilitate smooth operations.
• Conduct damage check around the aircraft before positioning equipment on aircraft and also before push-back of aircraft.
• Communicate with flight crew to confirm service needs and provide updates on turnaround status.
• Handle any disruptions or delays during turnaround process,establishing quick decisions to minimize impact,and escalate critical issues to appropriate authorities.
• Prepare and submit post-flight reports on turnaround operations highlighting performance,challenges,bottlenecks and propose improvement measures to manage operations.
• Provide relevant information to senior leadership regarding service performance,updates,and recovery actions which has greatly increased the station appraisal to 70% and from daily frequency to maximum of six frequency per day.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Supported team by demonstrating respect and willingness to help.
• Oversaw daily operations to achieve high productivity levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Improved efficiency and productivity by acquiring new skills.
• Carried out day-to-day duties accurately and efficiently.

• Liaise with duty supervisors for smooth operations.
• Acts as head of section in the absence of the Passenger service manager.
• Monitors daily activities in Passenger operations and ensure compliance with the code of conduct.
• Ensures optimal utilization of manpower and equipment,proper care and safe-keeping of all work tools.
• Attend operations review meetings with client airlines.
• Ensure all forms and report of incidents are duly completed and sent to the station manager,Passenger services.
• Ensure that all discrepancies/problems and mishandling are communicated to the station manager and necessary actions are taken accordingly.
• Monitors staff attendance to minimize absenteeism and truancy.
• Holds periodic meetings with Passenger services agents and supervisors.
• Ensure compliance with local regulations and international standards.
• Managed over 500 staff in the department and coordinate Virgin Atlantic Airline,Qatar Airways,British Airways,Turkish Airline,Delta Airline and United Airline.
• Implemented promotional initiatives for increased footfall during off-peak hours.
• Coordinated staff schedules to maximize productivity.
• Delivered excellent customer service through effective communication skills.
• Identified areas of improvement through regular performance assessments of staff members.
• Drafted detailed reports on daily operations, aiding senior management in decision-making process.
• Sustained operational excellence with adherence to company policies and procedures.
• Promoted safe working environment by enforcing health and safety regulations strictly.
• Handled complaints professionally, leading to improved customer retention rates.
• Coordinated staff training sessions, enhancing team competencies and service standards.

• Assisted teams in reviewing flight details to meet project milestones within deadlines.
• Supported project managers in coordinating tasks and resources.
• Facilitated communication among team members to improve collaboration.
• Edited flight briefs focusing on safety protocols and crew assignments.
• Planned and coordinated team activities effectively.
• Allocated tasks to team members.
• Coordinated check-in and boarding processes.
• Ensured compliance with regulations and procedures.
• Performed leadership roles within team.
• Collected excess baggage fees from client airlines.
• Addressed inquiries from passengers promptly.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Improved team efficiency by implementing new scheduling practices.
• Liaised with load controllers and airline representatives for flight editing and control.
• Attended training programs organised by airlines.
• Prepared and submitted daily post-flight reports for every flight.
• Implemented company policies effectively, maintained high standards of service delivery.