Roselyn Ntui
Relationship manager
Lagos,LA
Summary
Dynamic Relationship Manager with a proven track record at Zenith Bank Plc, excelling in client engagement and relationship building. Leveraged excellent communication skills to enhance customer retention and satisfaction, achieving significant revenue growth. Expert in customer relationship management, consistently exceeding sales goals through tailored financial solutions and strategic networking.
Overview
2027
2027
years of professional experience
Work History
Relationship Manager
Zenith Bank Plc
Maryland , Lagos
05.2015 - Current
- Cultivated strong client relationships through regular follow-ups and personalized service.
- Analyzed customer needs to recommend tailored banking solutions effectively.
- Managed client onboarding processes, ensuring smooth transitions and satisfaction.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Developed and implemented strategies to enhance customer retention rates.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Delivered personalized client presentations, effectively communicating value proposition of services.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
Marketing Executive
Environmental Management Services Limited
2012 - 2015
- Developed and executed public relations strategies to enhance brand image and community engagement.
- Oversaw crisis communication plans, mitigating potential reputational damage through proactive outreach and transparency.
- Collaborated with cross-functional teams to align public relations efforts with overall business objectives and initiatives.
- Served as primary liaison between company management and external partners in joint ventures or copromotions.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Launched marketing activities for new product lines and market penetration.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Education
MBA - International Business Management
09.2017
Bachelor of Science - Business Administration
04.2010
Skills
Relationship building
Excellent communication
Customer relationship management
Service support
Client engagement
Time management
Product knowledge
Business development
Product recommendations
Issue resolution
Loans
New business development
Attention to detail
Customer service
Strategic selling
New business generation
Regulatory compliance
Timeline
Relationship Manager - Zenith Bank Plc
05.2015 - Current
Lagos State University - MBA, International Business Management
University of Benin - Bachelor of Science, Business Administration
Marketing Executive - Environmental Management Services Limited
2012 - 2015