Roseline Chidinma Akahara
Ajah,Lagos,Nigeria
Summary
Detailed-oriented and well articulated Virtual Assistant with years of experience of combined experience in customer service,Cold caller and Executive support.Good in handling high volume communication, ensuring seamless day to day operations, managing schedules and resolving clients concerns.Passionate about delivering exceptional service and maintaining Client Satisfaction across digital platforms.Problem solving and adapt at multitasking and supporting executives remotely and on-site.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Costumer service Representative
Pruvia Limited
Lagos , Nigeria
01.2024 - 02.2026
- Provided exceptional customer support via phone, email, and live-chat or in present about product services , pricing or policies
- Resolved customer inquiries and complaints effectively and promptly.
- Maintained accurate records of customer interactions in the database.
- Consistently met performance targets, including response time and customer satisfaction goals.
- Listening to customer concerns, identifying problems and providing appropriate solutions quickly and professionally.
- Communicating politely, staying calm under pressure and representing the company positively at all times.
- Demonstrating strong communication, problem-solving and interpersonal skills in all interactions.
- Identifying client needs and offering suitable solutions.
- Followed up with customer to ensure satisfaction and issue resolution.
Cold Caller
Cedars wood Limited
Lagos , Nigeria
04.2022 - 11.2023
- Initiated outbound calls to potential clients to generate interest in products.
- Engaged customers through effective communication and persuasive techniques.
- Managed customer inquiries and provided accurate product information promptly.
- Collaborated with team members to refine calling scripts for better effectiveness.
- Researched market trends to identify new target audiences for outreach efforts.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Engaged potential customers using mix of prepared statements and sales expertise.
- Identified opportunities for improvement in processes related to outbound calls.
- Networked to build client base and promote products to new and existing clients.
Client Service Representative
Eastman Services Limited
Calabar, Nigeria
07.2019 - 02.2022
- Assisted clients with inquiries and provided product information.
- Managed client accounts and maintained accurate records.
- Coordinated service requests and ensured timely responses.
- Educated clients on service offerings and company policies.
- Supported onboarding of new clients by providing necessary resources.
- Maintained customer records in the database system.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Followed up with customers after their purchase to ensure satisfaction.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Administrative Assistant
Service solutions
Lagos , Nigeria
06.2014 - 10.2019
- Managed scheduling and calendar coordination for executive leadership.
- Prepared and organized documents for meetings and presentations.
- Assisted in maintaining customer relationship management software updates.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors and provided general information about the company.
Education
Certificate Of Participation - Fundamentals of Entrepreneurship
Dynamic Global Concepts
06.2013 - 06.2013
Bachelor of Science - Microbiology
University of Calabar
Calabar, Nigeria 05.2007 - 07.2012
Career Development
AfriHUB (ICT Solutions For Africa)
06.2010 - 06.2010
Skills
- Customer relationship management
- Data entry accuracy/Reporting)
- Sales techniques
- Product knowledge
- Virtual Assistant
- CRM
- MS office & google workspace
- Communication (Phone,Email,chat)
- Customer support
- Confidentiality and Discretion
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Costumer service Representative
Pruvia Limited
01.2024 - 02.2026
Cold Caller
Cedars wood Limited
04.2022 - 11.2023
Client Service Representative
Eastman Services Limited
07.2019 - 02.2022
Administrative Assistant
Service solutions
06.2014 - 10.2019
Certificate Of Participation - Fundamentals of Entrepreneurship
Dynamic Global Concepts
06.2013 - 06.2013
Career Development
AfriHUB (ICT Solutions For Africa)
06.2010 - 06.2010
Bachelor of Science - Microbiology
University of Calabar
05.2007 - 07.2012